Learning And Development Specialist
Job details
Internally Titled: Customer Education Specialist
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role Summary
The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support
Responsibilities
Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives
Create and present educational approach for consideration in Go-To-Market planning
Work within CE to identify gaps in content and educational offerings to support CE program development and scaling
Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application
Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration)
Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources
Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for education deliverables
Design, create resources for, and produce company-wide learning events including Train-the-Trainer
Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction)
Qualifications
1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Experience working in a project-based team, ideally working with Product Development or Product Support
Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset
Customer Education best practices and adult learning principles and methods
Presentation production and delivery using PowerPoint plus copywriting and scriptwriting
eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset
Marketing and promotion plus project coordination, an asset
Data collection (e.g., competitive analysis, focus group, surveys) and data analysis
Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify)
Bilingualism, an asset (English plus French or Spanish)
Exemplary attention to detail with an eye for accuracy, consistency, and alignment
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong><br /> <br /> Take the initial steps toward a successful long-term career by studying the <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> package online with Studyhub through our online learning platform. The Level 7 Advanced Diploma in Strategic Learning and Development bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course provides complete 360-degree training on Level 7 Advanced Diploma in Strategic Learning and Development. You’ll get not one, not two, not three, but twenty-five Level 7 Advanced Diploma in Strategic Learning and Development courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Level 7 Advanced Diploma in Strategic Learning and Development courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Level 7 Advanced Diploma in Strategic Learning and Development Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Strategic Direction And Leadership</li> <li>Course 02: Talent Management</li> <li>Course 03: Performance Management</li> <li>Course 04: Change Management</li> <li>Course 05: Emotional Intelligence and Human Behaviour</li> <li>Course 06: Managing Change and Continual Improvement</li> <li>Course 07: Coaching and Mentoring</li> <li>Course 08: Diversity Training</li> <li>Course 09: Conflict Resolution</li> <li>Course 10: Employee Engagement and Retention Strategies</li> <li>Course 11: Effective Communication Skills Diploma</li> <li>Course 12: Strategic Planning and Implementation</li> <li>Course 13: Team Building Masterclass</li> <li>Course 14: Project Management</li> <li>Course 15: Decision Making and Critical Thinking Online Course</li> <li>Course 16: Strategic Management and Leadership Development</li> <li>Course 17: Negotiation Skills</li> <li>Course 18: Time Management</li> <li>Course 19: Resilience Masterclass</li> <li>Course 20: Agile Project Management Diploma</li> <li>Course 21: Cyber Security Awareness Training</li> <li>Course 22: Leading and Managing Remote Team</li> <li>Course 23: Professional Crisis Management Certificate</li> <li>Course 24: Delegation Skills Training</li> <li>Course 25: Business Networking Skills</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course has been prepared by focusing largely on Level 7 Advanced Diploma in Strategic Learning and Development career readiness. It has been designed by our Level 7 Advanced Diploma in Strategic Learning and Development specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 7 Advanced Diploma in Strategic Learning and Development bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 7 Advanced Diploma in Strategic Learning and Development Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Level 7 Advanced Diploma in Strategic Learning and Development bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Level 7 Advanced Diploma in Strategic Learning and Development lessons</li> <li>One to one assistance from Level 7 Advanced Diploma in Strategic Learning and Development professionals if you need it</li> <li>Innovative exams to test your knowledge after the Level 7 Advanced Diploma in Strategic Learning and Development course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Level 7 Advanced Diploma in Strategic Learning and Development courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Level 7 Advanced Diploma in Strategic Learning and Development certificate and transcript on the next working day</li> <li>Easily learn the Level 7 Advanced Diploma in Strategic Learning and Development skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - 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The Level 7 Advanced Diploma in Strategic Learning and Development bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course provides complete 360-degree training on Level 7 Advanced Diploma in Strategic Learning and Development. You’ll get not one, not two, not three, but twenty-five Level 7 Advanced Diploma in Strategic Learning and Development courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Level 7 Advanced Diploma in Strategic Learning and Development courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Level 7 Advanced Diploma in Strategic Learning and Development Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Strategic Direction And Leadership</li> <li>Course 02: Talent Management</li> <li>Course 03: Performance Management</li> <li>Course 04: Change Management</li> <li>Course 05: Emotional Intelligence and Human Behaviour</li> <li>Course 06: Managing Change and Continual Improvement</li> <li>Course 07: Coaching and Mentoring</li> <li>Course 08: Diversity Training</li> <li>Course 09: Conflict Resolution</li> <li>Course 10: Employee Engagement and Retention Strategies</li> <li>Course 11: Effective Communication Skills Diploma</li> <li>Course 12: Strategic Planning and Implementation</li> <li>Course 13: Team Building Masterclass</li> <li>Course 14: Project Management</li> <li>Course 15: Decision Making and Critical Thinking Online Course</li> <li>Course 16: Strategic Management and Leadership Development</li> <li>Course 17: Negotiation Skills</li> <li>Course 18: Time Management</li> <li>Course 19: Resilience Masterclass</li> <li>Course 20: Agile Project Management Diploma</li> <li>Course 21: Cyber Security Awareness Training</li> <li>Course 22: Leading and Managing Remote Team</li> <li>Course 23: Professional Crisis Management Certificate</li> <li>Course 24: Delegation Skills Training</li> <li>Course 25: Business Networking Skills</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course has been prepared by focusing largely on Level 7 Advanced Diploma in Strategic Learning and Development career readiness. 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Every one of the topics is divided into Level 7 Advanced Diploma in Strategic Learning and Development Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Level 7 Advanced Diploma in Strategic Learning and Development bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Level 7 Advanced Diploma in Strategic Learning and Development lessons</li> <li>One to one assistance from Level 7 Advanced Diploma in Strategic Learning and Development professionals if you need it</li> <li>Innovative exams to test your knowledge after the Level 7 Advanced Diploma in Strategic Learning and Development course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Level 7 Advanced Diploma in Strategic Learning and Development courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Level 7 Advanced Diploma in Strategic Learning and Development certificate and transcript on the next working day</li> <li>Easily learn the Level 7 Advanced Diploma in Strategic Learning and Development skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Training Specialist,Instructional Designer,Organizational Development Specialist,Talent Management Specialist,Performance Improvement Specialist,Workforce Development Specialist,Curriculum Developer', 'eligibility' => 'To participate in this Level 7 Advanced Diploma in Strategic Learning and Development course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Strategic Learning and Development</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'strategic learning and development,learning and development strategy framework,learning & development strategy,training and development strategies,learning business strategy', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '136100', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Certification in Angel Card Reading', 'external_link' => 'https://globalcourses.co.uk/course/certification-in-angel-card-reading/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => '2 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Courses', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '17', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '21', 'nondiscounted_base_price' => '210', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'This Certification in Angel Card Reading course is for professionals who want to be successful in their field. 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The course covers all of the necessary skills and knowledge for becoming a specialist in this field. This Certification in Angel Card Reading course will teach you real-world information and expertise from industry professionals and practitioners.<br> <br> The Certification in Angel Card Reading course begins with a foundational understanding of Certification in Angel Card Reading and progresses to sharing expert knowledge. This course will provide you with a thorough understanding of Certification in Angel Card Reading, including important concepts, strategies for using it, and in-depth expertise.<br> <br> With the Certification in Angel Card Reading course, you can gain new skills and expand your professional knowledge while working from home at your speed. The Certification in Angel Card Reading has been professionally developed for you to complete via distance e-learning and get a professional certificate without ever having to leave your home!<br> <br> You will have gained comprehensive knowledge and practical abilities at the end of this course. The course also includes an E-certificate, which can help you stand out in the job market by adding value to your resume.<br> <br> You may realize your goals and prepare for your ideal profession by taking this comprehensive Certification in Angel Card Reading course. The Certification in Angel Card Reading course gives students an in-depth learning experience that they may work through at their own pace to help them advance their careers. The Certification in Angel Card Reading course will teach you everything you need to know to advance in your chosen field.<br> <br> To give you the most convenient and rich learning experience possible, the Certification in Angel Card Reading course is divided into multiple modules. You will obtain an instant e-certificate as confirmation of complete skill development and competency upon successful completion of the Certification in Angel Card Reading course.<br> In conclusion, the Certification in Angel Card Reading course is an excellent way to advance your profession. So, what do you have to lose? Enroll right now!<br> <br> <strong>What you'll learn</strong> <ul> <li>Professionally do Angelic Oracle Card Reading.</li> <li>Psychic readings through cards.</li> <li>Angelic healing through cards.</li> <li>Angelic mediumship through cards.</li> <li>Improving psychic abilities clairvoyance, clairaudience, clairsentience and claircognizance.</li> <li>Meditation and Mindfulness for psychic development.</li> <li>Free printable cards with unlimited right to print and distribute.</li> <li>Free Software for quick card reading without having cards.</li> </ul> <strong>And you will also get these gifts</strong> <ul> <li>Free instant e-Certificate</li> <li>Free Printed Certificate</li> <li>Free Printed Transcript</li> <li>One-year Course Access</li> </ul> <strong>Career Path</strong><br> <br> This Certification in Angel Card Reading course can help you land the career you want in the field. Regardless of your current job situation, the training will help you advance your career. 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Are you desiring to stand out as a confident and tactical professional in senior HR/L&D roles?</strong><br> Get a CIPD in Advanced Level 7 Strategic Learning & Development!<br> This CIPD Level 7 in Strategic Learning & Development will provide you with advanced skills and knowledge to succeed in senior HR roles, from business research and talent management to sustain success.<br> You must complete seven core modules and one option module to be awarded with a qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br> <br> <strong>What are the benefits of choosing We-are-HR as your Training Provider?:</strong> <ul> <li>Expert tutors delivery and support</li> <li>Unlimited 1-2-1 Support as we treat every learner as an - -individual</li> <li>Blended learning</li> <li>Dynamic e-learning platform</li> <li>1-2-1 Career Coaching Session</li> <li>Interest-Free Payment Plan</li> <li>Future Development</li> <li>CV Advice and Support</li> </ul> <strong>The seven core unit modules you will learn on the CIPD Level 7 Advanced in Strategic Learning & Development are:</strong><strong>Core Modules</strong> <ul> <li><strong>Unit 1: Work and Working Lives in a Changing Business Environment -</strong> Investigate current and future mindsets within organisations around technological developments; social and economic trends</li> <li><strong>Unit 2: People Management and Development Strategies for Performance - </strong>Study areas of resourcing and performance management and learn how to critically evaluate ethical challenges</li> <li><strong>Unit 3: Personal Effectiveness, Ethics and Business Acumen - </strong>Critically assess ethical standpoints in people practice and how it maintains high standards</li> <li><strong>Unit 4: Business Research in People Practice - </strong>Distinguish between primary and secondary data, conduct, cost and benefit analysis for research</li> <li><strong>Unit 5: Resourcing and Talent Management to Sustain Success -</strong> Evaluate attraction and retention while comparing ways organisations build and maintain positive reputations in labour market</li> <li><strong>Unit 6: Strategic Reward Management -</strong> Examine key factors that influence the design of effective reward policy, including principles of transparency and equality</li> <li><strong>Unit 7: Strategic Employment Relations Elective - </strong>Analyse the role of determining pay, review the pros and cons of arbitration, conciliation and mediation</li> </ul> <br> <strong>Optional Modules (choose one)</strong> <ul> <li>Technology-Enhanced Learning</li> <li>Advanced Diversity and Inclusion</li> <li>Wellbeing at Work</li> <li>Advanced Employment Law in Practice</li> <li>Managing People in an International Context</li> <li>Learning and Development Practice</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Learning and Development Consultant,Head of HR,Training Director,Head of Training,Senior Trainer,Learning and Development Head', 'eligibility' => 'This course is for advanced level CIPD associates with a Level 5 CIPD or substantial HR work experience', 'school' => 'We-are-HR', 'keywords' => 'CIPD,Level 7,Learning and Development,HR,Advanced', 'location' => 'United Kingdom', 'duration' => 'Upto 22 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => '', 'eligibility_criteria' => '', 'job_matching_keywords' => 'CIPD', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43474865', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Learning And Development Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p>Internally Titled: Customer Education Specialist Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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Hiring company
Eminence Organic Skin Care
-
AED 999
AED 1,998Duration: Upto 125 Hours -
Certification in Angel Card Reading Global CoursesAED 79
AED 771Duration: 2 Hours -
CIPD Level 5 Organisational L&D We-are-HRAED 9,810Duration: Upto 18 Months Live virtual classroom
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CIPD Level 7 Strategic L&D We-are-HRAED 15,735Duration: Upto 22 Months Live virtual classroom
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https://ca.jooble.org/external/3469788507905798209?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=c2ceaf984ac2bff8088e0cef9e6508ab