Job details
Tarion is hiring a Warranty Services Representative, GTA to join our team!
Description: Warranty Services Representative
Type of Position: Full-Time, Permanent
Reporting to: Manager, Warranty Services
Location: Home Office, Greater Toronto Area
Work Model: Remote - GTA
About the Role
The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines.
The incumbent will live within the Greater Toronto Area and will be responsible for travelling to assigned work locations covering the Greater Toronto Area and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits.
Responsibilities:
Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion’s procedures and policies
Understand the relevant technical standards that provide the basis for identifying warranty issues, and offers suggestions for possible resolution, in keeping with the merits of the warranty claim and the interests of the parties
Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution
Provide technical and warranty advice to vendors, builders, consultants and homeowners regarding warranty related issues
Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion
Issue Work/Settlement Schedules, set and adjust financial reserves as required
Authorize contractor services and monitor contractor progress
Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum
Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
Represent Tarion at Builder Associations and public outreach activities
Qualifications:
3 - 5 years’ construction related experience – preferably in freehold residential construction methods
Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions
Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills
Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online
Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others
Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users
Minimum community college graduate, in building science or construction related diploma
Excellent negotiating, time management and interpersonal skills
Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario
Ability to work independently and as a part of a team within a dynamic environment
Above average keyboarding and computer skills in Microsoft Office and Internet environments
An out-going self-starter with the ability to make decisions based on practical building knowledge
Valid Class ‘G’ driver’s license and reliable transportation is essential
Access to High Speed Internet connection in home office is essential
Ontario Building Code BCIN qualification in Legal (general) and Part 9 (home) would be considered an asset
Why Choose Tarion?
We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.
We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
If you are a person with a disability and have questions or would like help with your application, please email careers@tarion.com or contact a member of the Human Resources Department.
Application Submissions & Deadline:
Please submit a cover letter and resume with vacancy code WSR010524 to careers@tarion.com.
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Description: Warranty Services Representative Type of Position: Full-Time, Permanent Reporting to: Manager, Warranty Services Location: Home Office, Greater Toronto Area Work Model: Remote - GTA About the Role The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines. The incumbent will live within the Greater Toronto Area and will be responsible for travelling to assigned work locations covering the Greater Toronto Area and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits. <b>Responsibilities:</b> Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion’s procedures and policies Understand the relevant technical standards that provide the basis for identifying warranty issues, and offers suggestions for possible resolution, in keeping with the merits of the warranty claim and the interests of the parties Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution Provide technical and warranty advice to vendors, builders, consultants and homeowners regarding warranty related issues Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion Issue Work/Settlement Schedules, set and adjust financial reserves as required Authorize contractor services and monitor contractor progress Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients Represent Tarion at Builder Associations and public outreach activities <b>Qualifications:</b> 3 - 5 years’ construction related experience – preferably in freehold residential construction methods Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users Minimum community college graduate, in building science or construction related diploma Excellent negotiating, time management and interpersonal skills Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario Ability to work independently and as a part of a team within a dynamic environment Above average keyboarding and computer skills in Microsoft Office and Internet environments An out-going self-starter with the ability to make decisions based on practical building knowledge Valid Class ‘G’ driver’s license and reliable transportation is essential Access to High Speed Internet connection in home office is essential Ontario Building Code BCIN qualification in Legal (general) and Part 9 (home) would be considered an asset Why Choose Tarion? We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment. We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being. At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace. If you are a person with a disability and have questions or would like help with your application, please email careers@tarion.com or contact a member of the Human Resources Department. <b>Application Submissions & Deadline:</b> Please submit a cover letter and resume with vacancy code WSR010524 to careers@tarion.com. </p>', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 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Description: Warranty Services Representative Type of Position: Full-Time, Permanent Reporting to: Manager, Warranty Services Location: Home Office, Greater Toronto Area Work Model: Remote - GTA About the Role The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines. The incumbent will live within the Greater Toronto Area and will be responsible for travelling to assigned work locations covering the Greater Toronto Area and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits. <b>Responsibilities:</b> Work collaboratively and creatively with parties to promote early resolution of warranty claims, in accordance with Tarion’s procedures and policies Understand the relevant technical standards that provide the basis for identifying warranty issues, and offers suggestions for possible resolution, in keeping with the merits of the warranty claim and the interests of the parties Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution Provide technical and warranty advice to vendors, builders, consultants and homeowners regarding warranty related issues Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion Issue Work/Settlement Schedules, set and adjust financial reserves as required Authorize contractor services and monitor contractor progress Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients Represent Tarion at Builder Associations and public outreach activities <b>Qualifications:</b> 3 - 5 years’ construction related experience – preferably in freehold residential construction methods Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users Minimum community college graduate, in building science or construction related diploma Excellent negotiating, time management and interpersonal skills Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario Ability to work independently and as a part of a team within a dynamic environment Above average keyboarding and computer skills in Microsoft Office and Internet environments An out-going self-starter with the ability to make decisions based on practical building knowledge Valid Class ‘G’ driver’s license and reliable transportation is essential Access to High Speed Internet connection in home office is essential Ontario Building Code BCIN qualification in Legal (general) and Part 9 (home) would be considered an asset Why Choose Tarion? We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment. We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being. At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace. If you are a person with a disability and have questions or would like help with your application, please email careers@tarion.com or contact a member of the Human Resources Department. <b>Application Submissions & Deadline:</b> Please submit a cover letter and resume with vacancy code WSR010524 to careers@tarion.com. </p>', 'course_qualifications' => null, 'global_location_id' => '275', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 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Hiring company
Tarion
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https://ca.jooble.org/external/-1269754572335121835?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=e6915304784b407178d1b26c3f9554b5