Learning And Development Specialist
Job details
Internally Titled: Customer Education Specialist
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role Summary
The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support
Responsibilities
Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives
Create and present educational approach for consideration in Go-To-Market planning
Work within CE to identify gaps in content and educational offerings to support CE program development and scaling
Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application
Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration)
Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources
Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for education deliverables
Design, create resources for, and produce company-wide learning events including Train-the-Trainer
Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction)
Qualifications
1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Experience working in a project-based team, ideally working with Product Development or Product Support
Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset
Customer Education best practices and adult learning principles and methods
Presentation production and delivery using PowerPoint plus copywriting and scriptwriting
eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset
Marketing and promotion plus project coordination, an asset
Data collection (e.g., competitive analysis, focus group, surveys) and data analysis
Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify)
Bilingualism, an asset (English plus French or Spanish)
Exemplary attention to detail with an eye for accuracy, consistency, and alignment
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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To be a successful manager, you must have an excellent understanding of how to drive productivity in your team and establish a model of standard for work performance. The Diploma in Performance Management will show you how to do just that, focusing on the main theories of Kolb’s Learning Cycle.<br /> <br /> Through case studies and practical exercises, you will learn how to effectively monitor the performance of teams and individuals, with guidance on how to maintain performance records, provide feedback and motivate employees. It also covers essential information on how to develop a performance plan and annual appraisal document and much more, sharpening your leadership and management skills along the way.<br /> <br /> <strong>Course Curriculum of Diploma in Performance Management Course: </strong> <ul> <li>Module One: The Basics (I)</li> <li>Module Two: The Basics (II)</li> <li>Module Three: Goal Setting</li> <li>Module Four: Establishing Performance Goals</li> <li>Module Five: 360 Degree Feedback</li> <li>Module Six: Competency Assessments</li> <li>Module Seven: Kolb's Learning Cycle</li> <li>Module Eight: Motivation</li> <li>Module Nine: The Performance Journal</li> <li>Module Ten: Creating A Performance Plan</li> </ul> <strong>Key Topics to Be Covered</strong> <ul> <li>Performance management: How it works and its fundamental tools</li> <li>Goal-setting strategies and how to provide constructive feedback</li> <li>An introduction to Kolb’s Learning Cycle</li> <li>Motivating employees and monitoring performance</li> <li>How to develop a performance journal and performance plan</li> <li>Maintaining performance records</li> <li>Setting a model of standards for work performance</li> <li>The annual employee appraisal document</li> </ul> <strong>Learning Outcomes</strong> <ul> <li>Learn how to set a model of standards for work performance</li> <li>Know how to write an annual employee appraisal document</li> <li>Understand the principle theories and 4 learning styles of Kolb’s Learning Cycle</li> <li>Develop the management and leadership skills to motivate teams and individuals</li> <li>Identify areas of improvement in individuals and learn to provide feedback</li> <li>Create a performance journal and performance plan, with step-by-step guidance</li> <li>Develop your coaching style to unluck the potential of your team</li> <li>Sharpen your team-building skills to form positive working relationships</li> </ul> <strong>Your Path to Success</strong><br /> <br /> The Diploma in Performance Management is an essential qualification for any professional in a management or leadership role. 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Are you desiring to stand out as a confident and tactical professional in senior HR/L&D roles?</strong><br> Get a CIPD in Advanced Level 7 Strategic Learning & Development!<br> This CIPD Level 7 in Strategic Learning & Development will provide you with advanced skills and knowledge to succeed in senior HR roles, from business research and talent management to sustain success.<br> You must complete seven core modules and one option module to be awarded with a qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br> <br> <strong>What are the benefits of choosing We-are-HR as your Training Provider?:</strong> <ul> <li>Expert tutors delivery and support</li> <li>Unlimited 1-2-1 Support as we treat every learner as an - -individual</li> <li>Blended learning</li> <li>Dynamic e-learning platform</li> <li>1-2-1 Career Coaching Session</li> <li>Interest-Free Payment Plan</li> <li>Future Development</li> <li>CV Advice and Support</li> </ul> <strong>The seven core unit modules you will learn on the CIPD Level 7 Advanced in Strategic Learning & Development are:</strong><strong>Core Modules</strong> <ul> <li><strong>Unit 1: Work and Working Lives in a Changing Business Environment -</strong> Investigate current and future mindsets within organisations around technological developments; social and economic trends</li> <li><strong>Unit 2: People Management and Development Strategies for Performance - </strong>Study areas of resourcing and performance management and learn how to critically evaluate ethical challenges</li> <li><strong>Unit 3: Personal Effectiveness, Ethics and Business Acumen - </strong>Critically assess ethical standpoints in people practice and how it maintains high standards</li> <li><strong>Unit 4: Business Research in People Practice - </strong>Distinguish between primary and secondary data, conduct, cost and benefit analysis for research</li> <li><strong>Unit 5: Resourcing and Talent Management to Sustain Success -</strong> Evaluate attraction and retention while comparing ways organisations build and maintain positive reputations in labour market</li> <li><strong>Unit 6: Strategic Reward Management -</strong> Examine key factors that influence the design of effective reward policy, including principles of transparency and equality</li> <li><strong>Unit 7: Strategic Employment Relations Elective - </strong>Analyse the role of determining pay, review the pros and cons of arbitration, conciliation and mediation</li> </ul> <br> <strong>Optional Modules (choose one)</strong> <ul> <li>Technology-Enhanced Learning</li> <li>Advanced Diversity and Inclusion</li> <li>Wellbeing at Work</li> <li>Advanced Employment Law in Practice</li> <li>Managing People in an International Context</li> <li>Learning and Development Practice</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Learning and Development Consultant,Head of HR,Training Director,Head of Training,Senior Trainer,Learning and Development Head', 'eligibility' => 'This course is for advanced level CIPD associates with a Level 5 CIPD or substantial HR work experience', 'school' => 'We-are-HR', 'keywords' => 'CIPD,Level 7,Learning and Development,HR,Advanced', 'location' => 'United Kingdom', 'duration' => 'Upto 22 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => '', 'eligibility_criteria' => '', 'job_matching_keywords' => 'CIPD', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43473736', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Learning And Development Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p>Internally Titled: Customer Education Specialist Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary The Customer Education Specialist (CES) designs and develops award-winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. This role will create industry-leading, interactive, engaging, and effective education resources for instructor-led (onsite, online, blended) and self-directed learning that meets the needs of all audiences across Eminence’s Team-members, Spa Partners, and International and Online Distributors. The CES reports directly to the Director of Customer Education and works closely with all members of the Customer Education (CE) Team, which includes teams in Eminence’s Central Office (Vancouver, BC) and remote Team-members across North America. The CES collaborates with cross-functional teams throughout Eminence, including Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Product Support Responsibilities Partner cross-functionally to understand business needs (including business results and learner performance results) and define strategy, goals, and scope of education initiatives Create and present educational approach for consideration in Go-To-Market planning Work within CE to identify gaps in content and educational offerings to support CE program development and scaling Use instructional design best practices to create interactive learning that enhances learner enjoyment, engagement, skill development, and knowledge retention and application Craft learning objectives based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives Identify materials and assets required to support learning and design appropriate delivery methods (e.g., edutainment, discussion, gamification, demonstration) Storyboard lessons with design elements (e.g., using BOPPPS model), core content, timings, and specifications for materials in preparation for development of resources Use course-authoring best practices to produce high-quality educational resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals Partner with Creative Services on the production of multi-media assets for education deliverables Design, create resources for, and produce company-wide learning events including Train-the-Trainer Provide support to instructors during launch/pilot periods and measure the success of education initiatives by evaluating training effectiveness (e.g., learning objective accomplishment) and learner experience (e.g., satisfaction) Qualifications 1+ years Learning and Development Specialist (L&D Specialist) or Customer Education Specialist (CES) experience with various modalities (onsite, eLearning, blended) Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed) Experience working in a project-based team, ideally working with Product Development or Product Support Experience in education within a Retail and/or Spa environment is preferred, along with knowledge of Skin Care Products and Esthetics. Training Delivery is considered an asset Customer Education best practices and adult learning principles and methods Presentation production and delivery using PowerPoint plus copywriting and scriptwriting eLearning interactive asset production (e.g., Storyline, Adobe Creative Suite) and Learning Management System (LMS) management and administration, an asset Marketing and promotion plus project coordination, an asset Data collection (e.g., competitive analysis, focus group, surveys) and data analysis Microsoft 365 tools, including Teams, SharePoint, and Office plus project management tools (e.g., Asana, Clockify) Bilingualism, an asset (English plus French or Spanish) Exemplary attention to detail with an eye for accuracy, consistency, and alignment Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Closing date for applications: Wednesday, May 1st, 2024, at 9pm PST. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal-opportunity employer. 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Hiring company
Eminence Organic Skin Care
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https://ca.jooble.org/external/3469788507905798209?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=e3a16f11139ed1836887c63d9e4f448c