Team Leader
Full time
at Source Trading Co.
in
Philippines
Posted on May 5, 2024
Job details
I'm looking for Team Leader to join us this April in our Pampanga site! As a Team Leader, you will:
- Manage day-to-day planning and operations of your team;
- Make sure that each of your Teammates delivers on his/her Service Level Agreements
- (SLAs) and achieves his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure everyone adheres to their schedules;
- Train and help in the development of your team by conducting team huddles and coaching sessions;
- Evaluate the strengths and weaknesses of your Teammates;
- Offer solutions for your team’s growth and development;
- Create reports of your team’s performance and document feedback from your client;
- Manage issues that might arise, including HR-related ones;
- Think of solutions creatively; and
- Act as the liaison between the management and your team.
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar
- must have at least 2 years experience handling Outbound Sales Experience in BPO Industry
- company, managing a minimum of 10 teammates while working in a customer support
- role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Previous experience working in phone, email, and live chat customer support roles;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Monday to Friday
- Night shift
- Overtime
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
- How long is your experience as a Team Leader? Please indicate total months
- How many teammates did you handled?
- Please attached your updated CV
- Do you have a BPO experience handing outbound sales?If yes for how long in total?
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
