Customer Service Officer

Full time at a Laimoon Verified Company in Qatar

Posted on May 5, 2024

Job details

As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the highest standard of corporate values are demonstrated through the provided services. Ensure that proactive planning and consistent high level approach is established to all assigned duties.

Accountabilities:

Ensure QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.

Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.

Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.

Be involved in Menu Presentations by ensuring that Customers' requirements and specific demands are communicated clearly with the internal departments. Communicate feedbacks gathered from Menu Presentation to all concerned departments for their appropriate action.

Share Customers' feedback / complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.

Responsible to deliver training to new Customers in system ordering (Qafe Express).

Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers' specific requirements are successfully communicated for execution.

Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.

Perform other department duties related to his/her position as directed by the Head of the Department.

QualificationsAn ideal candidate will meet below qualifications and experience:

High School Qualification/ Vocational Qualification/ Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 year of job-related experience.

Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience.

Essential

Customer service orientation

Creative and Innovative with ability to propose new and innovative solutions

Understanding of menu grids and GLP

Knowledge of systems (Qaizen, JDE, QOSMOS)

Excellent communication skills (written & oral)

Result and objective driven

Excellent computer skills, including MS Word, Office, Power Point and Internet

Internal Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

All internal candidates can only have threeactive applications at any point intime.

All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role

All internal candidateswith an active final warning letter will be automatically disqualified from the recruitment process

If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role

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Customer Service Officer

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