Job details
About the job
A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, the Middle East, Africa, and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.
Chedid & Associates - Qatar, a company under Chedid Capitalis looking for a Senior Customer Service Officer in the Motor Department. The role focuses on ensuring customer inquiries are attended to promptly and maintaining client relationships with continuous follow-up.
Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.
Responsibilities
Contact Clients for the renewal of their motor insurance via emails and phone calls.
Negotiate with insurance companies for quotations.
Follow ups on requests with insurance companies.
Follow ups on requests with clients.
Assist in resolving key issues with customers such as delays in contract documents and collection.
Answering phone calls and emails on timely manner
Cross checking policy documents shared by insurers match the agreed T&Cs.
Monitor the processing team entering policies on portals.
Issue Motor Insurance policies on portals when required.
Preparing various reports.
Internal communications between relevant departments.
Handle KYC/AML requirements with Compliance.
Perform other tasks as required.
Requirements
Strong Communication skills.
2-to-3-year previous experience in the Insurance Industry, preferably in motor insurance.
Fluent in Arabic and English
#J-18808-Ljbffr Customer Service
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Hiring company
Confidential
-
Customer Service Skills Course LineAED 89
AED 1,322Duration: Upto 3 Hours -
Call Centre & Customer Service Course GateAED 70
AED 1,592Duration: Upto 9 Hours
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