Altron Bytes Vacancies - Head of Account Management
Job details
Job Description:
Under the direction of the DevOps Executive (or other assigned Practise Lead) for Altron Systems Integration Cloud Application Migration, this senior management role manages all client expectations and oversees that clients needs are met, in a timely fashion. It is responsible for heading-up all Service Delivery Managers. Ensuring their Annual Revenue targets and Gross Profit targets are met. Develop a profound understanding of the clients business, strategic initiatives, competitors' strategies and evolve as a recognized expert in the client's market. Actively develops personal knowledge of industry/market sector, clients' business challenges and the impact of potential future changes.
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Job Responsibilities:
Provide regular Financial Planning and Reporting, including but not limited to: revenue forecasts, sales pipeline & opportunities, effort estimates, and so forth
Drive the development and evaluation of short term and long term strategic and financial objectives for ongoing success of the Altron SI CAM team
Continuous assessment of a client's needs and business objectives
Help develop initiatives to increase customer satisfaction and retention
Establish and maintain a professional relationship with clients
Assist all teams to meet financial targets and growth objectives
Defining and implementing financially viable and scalable resource structures to service multiple clients (existing and new) without impacting the development roadmaps of our selected clients or products
Be overall responsible for all Altron SI Clients service and growth delivery
Manage all contractual obligations and requirements, and ensure Contract governance is adhered to
Job Requirements:
Proven success in client retention and growth
Proven Track record of achieving and exceeding targets
Strong Business Acumen
Proven leadership in managing account manager/service delivery teams
10+ years experience
Minimum of 5+ years within a Senior Key Account Management position
Experience in Service delivery
8+ years experience in managing and leading teams
Experience in contracts and negotiations
Job Details:
Company:Altron
Vacancy Type:Full Time
Job Location:Cape Town
Application Deadline: N/A
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