Business Service Lead - Africa Regions
Job details
Business Segment: Business & Commercial Clients Location: ZA, GP, Johannesburg, Simmonds Street 5 Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc that form part of service); setting the service strategy, and planning roadmaps that will cover non functional requirements and improvement of service. Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations. Manages stability and availability of service by evaluating monitoring, planning Disaster recovery and playing a key role during service restoration.Design, define and document the Business Services, monitoring and reporting on the required service levelsDevelop and execute multi-year service strategy and plans enabling delivery on the value propositionManage service stability, availability and restorationMake visible and optimise the total cost of ownership by managing service economicsService partner and business stakeholder management maintaining effective internal and external relationships Qualifications Type of qualification: First DegreeField of study: IT and Computer Sciences orBusiness CommerceITIL V3 Foundation, SAFE Agile CertificationAdditional ITIL certifications an advantageExperience:7-10 yearsBusiness Partnering and Service Management.Very good Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.7-10 yearsIT Operations & Support.Good understanding of Agile working practices and LEAN & SCRUM proficiency. Broad exposure and knowledge of all aspects of ICT management and delivery. Strong working knowledge of ICT Management Frameworks such as ITIL v3, COBIT, ASL, etc.5-7 YearsExperience in managing an IT service budget Additional Information Exploring PossibilitiesDeveloping StrategiesProviding InsightsArticulating InformationService Management ProcessesKnowledge of Banking & Financial Services business
#J-18808-Ljbffr Operations & Business Administration
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