Level 3 IT Technical Manager

RESPONSIBILITIES Maintain and ensure the integrity of network and telecommunications infrastructures Be able to lead Tier 1 and 2 Technicians and assign responsibility Analyze, test, troubleshoot and support desktop and network systems. Develop a collaborative, positive relationship with clients that fosters cooperation and timely problem resolution, both on-site and/or remotely. Plan network infrastructure and security with regards to scalability and redundancy, conduct ongoing performance tuning, hardware upgrades, resource optimization, and evaluate new technologies. Manage and own backup strategies both on and off-site. Perform system and account administration tasks. Contribute to, maintain, and document system standards and procedures. Adhere to and identify solutions that streamline the internal workflow. REQUIREMENTS A Bachelor's Degree A minimum of 6 years of experience performing IT support duties. In-depth knowledge of Active Directory and Group Policy. Knowledge of Windows Servers and Workstations IS A MUST. Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction. Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure. Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.. We are looking for engineers in the area of desktop support, networking and information security to provide Tier 3 technical support to our clients. R40,000-R60,000 per month depending on experience