Information Technology Manager

JOB ROLE REQUIREMENTS QUALIFICATIONS • Recognized degree or equivalent • ITIL Service management Basic Guidelines for IT Services and ManagementEXPERIENCE • 5 Years in IT Management • Experience in dealing with teams within a geographical and technical complex environment • Work experience within the retail and manufacturing environment (desirable) would be an advantageKNOWLEDGE REQUIRED • Strong organizational and interpersonal skills • Strong project management skills • Ability to conduct research into issues and products as required • Ability to make fast and logical decisions • Ability to handle constantly changing flow of requests, multitask during busy times and remain productive during slow times • Take ownership and responsibility of issues from start through to successful resolution • Understanding of Active Directory • Hands-on experience with computer networks, network administration and network installations • Ability to manage personnel and the ability to work with or without direct supervision • Friendly presence, helpful attitude, and ability to work in a team environmentSKILLS REQUIRED • IT Security • Windows Server 2012/2016/2019 and Windows 10/11 • Microsoft 365 as a suite (Office, SharePoint, Teams etc) • Excellent knowledge of technical management, information analysis and computer hardware/software systemsJOB ACTIVITIES 1. Role-Specific Strategy: • Assist and involved in IT strategy development • Actively implement IT strategy Architecture: • Ensure alignment with the overall IT strategy • Manage the environmental changes • Own the IT architecture: Application, Infrastructure, and Information Governance• Compliance • Setting and enforcement of policies and procedures • Change management • ITIL and best-practice alignment • Audit engagement Business Systems• Troubleshooting • Operational excellence • Liaise with user community and application owners around performance and variation requests • SLA Management: Performance, Availability and Capacity Planning • Attend and participate in user forums Infrastructure and Operations: • Networking • Assists in the planning and implementation of additions, deletions, and major modifications to the supporting infrastructure company wide • Implement network security at the corporate level as established by corporate Security Director• Telephony o Printer and Telephony Service Providers • Service Desk (Mostly EOH, Matrix and Reflex) o Coordinates the resolution of all corporate help desk activities. • SLA monitoring • Fault escalation & business feedback • Asset Management o Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within the company's infrastructure o • Oversees IT-related asset purchases on a company-wide basis • Manages software licenses on a company-wide basis • Business case development • Staying abreast of technology and technology development applicable to the company• Supplier Management • End-user computing • Back-office environment 2. Career Path Communication: • Ensure effective department-wide communication with all staff • Serves as key participant in team meetings • Confronts issues openly and quickly • Effectively communicates relevant IT-related information to superiors and peers • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual Management • Serves as focal point for all inter-office IT-related matters company-wide • Ensures that appropriate network managers are monitoring, analysing, and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management). • Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required. • Assist with IT staffing and budgeting projections on a company-wide basis. • Supplier management and procurement of IT and related 3. Professional Qualities Leadership: • Direct a team and instil confidence • Identify opportunities for change and convey the need for change Teamwork • Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition • Helps to determine new, creative ways to employ teams on projects and distribute responsibilities • Works across practice to share lessons learned and best practices Client Management • Anticipates internal clients' needs and proposes alternative business solutions • Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships 4. Organisational Responsibilities Internal Operations • Easy recognise areas for internal improvement and develop plans for implementation • Lends expertise to internal teams and task forces • Reviews the status reports of team members across projects and addresses issues as appropriate • Complies with and enforces standard company policies and procedure