Car Park Support & Central Control Room Operator

Job Description - Car Park Support & Central Control Room Operator (2400395) Car Park Support & Central Control Room Operator - ( 2400395 )

• A place as positive as you
• A part of what’s happening
• Multiple casual roles | $33.51ph + 25% casual loading + 11% super

About the Opportunity In this customer focussed role you will be providing customer service and operational support, both on site and remotely using UPark’s car park management system. You will also be providing service on site to tenants and customers of Adelaide Central Bus Station. You will ensure the effective coordination and delivery of services is in accordance with Commercial Parking priorities and Program Plan objectives. Some of the things you will be doing include:

• Monitoring Building Security: (CCR)
  • Responding to intercom calls from tenants and visitors.
  • Utilising the CCTV system to monitor traffic flow, identify potential security risks, and ensure smooth building operations.
• Car Park Management: (CSA)
  • Regularly checking the car park system for any damage to facilities or vehicles.
  • Reporting any detected damage to the Central Support Attendant (CSA) for further action.
  • If authorised, escalating any issues requiring on-site presence to the CSA.
• Cross-Site Inspections (When acting as CSA):
  • When designated as the CSA, operate the corporate vehicle to conduct business inspections across different company sites.
• Reporting any situation deviating from normal operations to the operations supervisor to ensure timely resolution and maintain operational efficiency.

Our UPark car parks are open 7 days a week and require support from 6am to as late as 1am at times, dependent on events and seasonal variations.Shifts will vary across these hours. About You To be successful in this role you will have:

• Excellent customer service skills, including the ability to effectively liaise and engage with customers and other members of the public.
• Knowledge of general office systems and procedures.
• Understanding of, or ability to quickly learn, Car Park Operating Systems.
• Previous experience in or ability to quickly understand monitoring CCTV activity .
• Previous experience in a cashiering or customer service environment.
• A sound understanding of the operation of computerised cashiering equipment is desirable.
• Prior experience in a similar role will be highly regarded.

About Us Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city! The Strategic Property and Commercial Program leverages the development and management of Council's property assets and identifies opportunities in partnership with the private and public sectors, to generate income, create employment opportunities, and reinvigorate City precincts, building a prosperous City. To find out how a role with City of Adelaide is able to impact the community, please watch this video here. At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community. For Further Enquiries & How to Apply All enquiries regarding this position will remain private and confidential and can be directed to Jorge Fernandez on 8203 7686. Please submit a Resume and Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Jorge Fernandez, Operations Coordinator Off-Street Parking. Please review the position description prior to submitting an application by following the prompts to apply. Applications close at 11.59pm, 5 May 2024. Please be advised that the casual positions have a starting pay at $33.51 per hour + 25% casual loading + 11% superannuation. As part of the recruitment process candidates will be required to undertake a National Police Check, and a pre-employment medical and functional capacity assessment. We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply. Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 or recruitment@cityofadelaide.com.au . #J-18808-Ljbffr