Job details
Additional Information Full Time Job Number 24070284 Job Category Rooms & Guest Services Operations Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Guest Services Manager We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you! Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World. Our Brand The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise. Rise with Westin Perth The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. You will be:
- Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
- Representing property management in resolving any guest related situation.
- Leading Front Office Teams
- Maintaining Guest Services and Front Desk Goals
- Ensuring Exceptional Customer Service
- Implementing Projects and Policies
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Support with Rostering and Training of the Front Office department
- Focusing on Guest Voice
- Experience in daily operations of a hotel
- Current WA RSA essential for this role
- Current Drivers Licence, manual preferred
- Hospitality experience is essential
- Must be well organised, efficient and have excellent people skills
- Leadership experience
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in the guest services, front desk highly regarded
- Full Time Australian working rights
- Exceptional communicator and guest orientated persona
- Excellent Computer and Office 365 knowledge
- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
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Learn about our 31 hotel brands at  Find Your World. </p><p><b> Our Brand </b></p><p> The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise. </p><p><b> Rise with Westin Perth </b></p><p> The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. 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'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 15 Days', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Janets', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '8', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '10', 'nondiscounted_base_price' => null, 'currency' => 'GBP', 'discount' => null, 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => 'Our best-selling Visual Merchandising Course will provide you with the practical skills and knowledge to attract customers to any store. 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The whole learning package provides a unique group of interactive study tools, assessment exercises, and user-friendly apps to help embed this vital information, and add its practical uses to your CV. Sign up today and make sure that your career as a visual merchandiser includes the very latest tricks of the trade, as supplied by experts.<br /> <br /> <strong>Why Choose this Course</strong> <ul> <li>Earn a digital Certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full Tutor Support on Weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. 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You can utilise proven techniques and tips to maximise your profit potential and see your stock quickly bought by eager consumers. As you take on board these expert recommendations, you will swiftly appreciate the power of Visual Merchandising and how it can work for you and your business.<br /> <br /> Learn how to design store layouts and enticing displays, which can be used outside or in-store. The course also covers how to utilise mannequins and the very latest technology to create an exciting atmosphere that will direct an audience to primary sales items or stock in need of clearance. Each innovative online module will cover an ability or challenge that a Visual Merchandiser needs to master in their career. With this assistance, you should be able to excel in this lucrative ;<br /> <br /> By enrolling in the Visual Merchandising Course, you will quickly gain an appreciation of how this skill can make a significant difference to sales and customer footfall. The whole learning package provides a unique group of interactive study tools, assessment exercises, and user-friendly apps to help embed this vital information, and add its practical uses to your CV. Sign up today and make sure that your career as a visual merchandiser includes the very latest tricks of the trade, as supplied by experts.<br /> <br /> <strong>Why Choose this Course</strong> <ul> <li>Earn a digital Certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full Tutor Support on Weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.<br /> <br /> You are taught through a combination of- <ul> <li>Video lessons</li> <li>Online study supplies</li> <li>Assignment</li> </ul> <strong>Certificate of Achievement<br /> <br /> Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £ and PDF Certificate at £<br /> <br /> <strong>Endorsement</strong><br /> <br /> This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Visual Merchandiser,Sr Visual Designer,Visual Merchandising Manager,Visual Merchandising Executive', 'eligibility' => 'This Basic To Advanced UX Design course is available to all learners, of all academic backgrounds. 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This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.<br /> <br /> As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.<br /> <br /> <strong>How Will I Benefit?</strong> <ul> <li>Boost your career in retail management</li> <li>Deepen your knowledge and skills in your chosen field just in hours not years!</li> <li>Study a course that has been designed by industry professionals.</li> <li>Save money and time by studying your convenient time</li> <li>Have access to a tutor whenever you are in need</li> </ul> So, what are you thinking about! Start getting the benefits by enrolling today!<br /> <br /> <strong>Why Choose Lead Academy:</strong> <ul> <li>Lifetime Access</li> <li>High-quality e-learning study materials </li> <li>The UK and globally recognised qualification</li> <li>Self-paced, no fixed schedules</li> <li>24/7 customer support through email</li> <li>Available to students anywhere in the world</li> <li>No hidden fee</li> <li>Study in a user-friendly, advanced online learning platform</li> </ul> <strong>Who is this course for?</strong><br /> <br /> This comprehensive Retail Store Manager course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of retail management.<br /> <br /> <strong>Certification</strong><br /> <br /> On successful completion of the Retail Store Manager course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. 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This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.<br /> <br /> As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.<br /> <br /> <strong>How Will I Benefit?</strong> <ul> <li>Boost your career in retail management</li> <li>Deepen your knowledge and skills in your chosen field just in hours not years!</li> <li>Study a course that has been designed by industry professionals.</li> <li>Save money and time by studying your convenient time</li> <li>Have access to a tutor whenever you are in need</li> </ul> So, what are you thinking about! Start getting the benefits by enrolling today!<br /> <br /> <strong>Why Choose Lead Academy:</strong> <ul> <li>Lifetime Access</li> <li>High-quality e-learning study materials </li> <li>The UK and globally recognised qualification</li> <li>Self-paced, no fixed schedules</li> <li>24/7 customer support through email</li> <li>Available to students anywhere in the world</li> <li>No hidden fee</li> <li>Study in a user-friendly, advanced online learning platform</li> </ul> <strong>Who is this course for?</strong><br /> <br /> This comprehensive Retail Store Manager course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of retail management.<br /> <br /> <strong>Certification</strong><br /> <br /> On successful completion of the Retail Store Manager course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. 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You will also be able to add your qualifications to your CV, enhance your career and become more competitive in your chosen industry.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Retail Manager,HR Retail Manager,Assistant Retail Manager', 'eligibility' => '<ul> <li>There are no academic entry requirements for Retail Advisor course, and it is open to students of all academic ;</li> <li>As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enroll.</li> </ul> ', 'school' => 'Lead Academy', 'keywords' => 'HR,Human Resources,الموارد البشرية', 'location' => 'Online', 'duration' => 'Upto 1 Hour', 'timing' => 'Flexible', 'cost' => null, 'discount' => '97% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43462479', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Guest Service Manager', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Additional Information </b> Full Time <br><b> Job Number </b> 24070284<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p><b> Guest Services Manager </b></p><p> We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!</p><p><b> Our Company </b></p><p> Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at  Find Your World. </p><p><b> Our Brand </b></p><p> The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise. </p><p><b> Rise with Westin Perth </b></p><p> The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. </p><p><b> You will be: </b></p><ul> <li> Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided. </li> <li> Representing property management in resolving any guest related situation. </li> <li> Leading Front Office Teams  </li> <li> Maintaining Guest Services and Front Desk Goals </li> <li> Ensuring Exceptional Customer Service </li> <li> Implementing Projects and Policies </li> <li> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </li> <li> Support with Rostering and Training of the Front Office department </li> <li> Focusing on Guest Voice </li></ul><p><b> Qualifications & experience: </b></p><ul> <li> Experience in daily operations of a hotel </li> <li> Current WA RSA essential for this role </li> <li> Current Drivers Licence, manual preferred </li> <li> Hospitality experience is essential </li> <li> Must be well organised, efficient and have excellent people skills </li> <li> Leadership experience </li></ul><p><b> You are / have: </b></p><ul> <li> Friendly, confident, vibrant and professional personality </li> <li> Previous hotel experience in the guest services, front desk highly regarded </li> <li> Full Time Australian working rights </li> <li> Exceptional communicator and guest orientated persona </li> <li> Excellent Computer and Office 365 knowledge </li></ul><p><b> Life. With the Works. </b></p><p> Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including: </p><ul> <li> Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands </li> <li> Flexible work options </li> <li> Hotel perks like accommodation and food & beverage discounts </li> <li> Enhanced superannuation </li> <li> Travel & stay benefits including eligibility into our Bonvoy loyalty program </li> <li> Incentive, recognition, and wellbeing programs </li> <li> Excellent career growth and learning opportunities </li> <li> Access to EAP services </li></ul><p> We look forward to reviewing your applications!</p><p> Only successful candidate will be contacted. </p><p><i> Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. 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Hiring company
Marriott International, Inc.
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