Voice Installation Engineer (L2)

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.

Want to be a part of our team?

The primary responsibility of the Voice installation Engineer (L2) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to any related processes such as change management. The Voice Installation Engineer (L2) is involved in more complex environments for installation, configuration, and fault management.

Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

Knowledge, Skills and Attributes:

Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments

Have a good understanding of VoIP Protocols on Broadsoft, SBC and Porta platforms.

Good understanding and appreciation of technical design and business principles

Demonstrates project management and administration ability

Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments

Good project skills which are demonstrated in the execution of installations and other assignments

Demonstrate customer engagement skills

Demonstrate relevant domain specialist knowledge

Good verbal communication skills

Client focused and displayed a proactive approach to solving problems

Ability to work under pressure

Ability to coach, mentor and provide guidance to team members

Good understanding of project management principles Academic Qualifications and Certifications: Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Project management certification

Required Experience:

Experience with Networking (including Routing and Switching) principles on Cisco environments

Experience in VoIP Protocols on BroadSoft, SBC and Porta platforms.

Solid work experience in a technical implementation engineering or similar role

Experience engaging with clients and conducting presentations

Good project administration and documentation experience

Report writing experience

Basic project management

Skills Summary

Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, Troubleshooting