Sales Officer - Direct Sales - Retail Banking Division

• Provides Team Leader with Reports including Call Visits, Weekly, Monthly, Quarterly, and Annual Reports of achievements, problems, customer feedback /suggestions, as well as new Product/Services pitches or presentations, Strategy and Plan of Action suggestions etc.
• Manages the promotional kiosks (if any) which promote RBD’s P&S in different Agencies year round ensuring efficiency, familiarity with all Bank P&S, and effective marketing
• Monitors market changes & competitor activities, giving feedback to Team Leader
• Assists customers in completing new account forms or forms related to sales of P&S i.e. credit cards, loans etc., whether on site or at Branch locations
• Manages customer service delivery and follows up to ensure that each customer’s requests are processed and products are being delivered
• Seeks competitor information to proactively identify new sales opportunities
• Responsible for the successful management and resolution of customer issues or problems
• Sells Bank products outside of the bank premises and understanding customers’ needs

Skills

• Retention of priority customers
• Sales of products and services
• Effective handling of customer requests, applications etc.