Customer Service Representative - Senior Associate
Job details
Customer Service - Voice Support Position - Associate and Senior Associate Experience - Fresher to 2 YearsEducation - Any Graduate / Result Awaited/ PursuingShifts - Rotational Week Offs - 2Work Location - Sector-30, GurgaonNEED IMMEDIATE JOINERSJob Details -Handle customers over Voice for the queries related to travel Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage EMD and Seats. Updating all relevant systems providing appropriate notes when required.Queue placements of PNR to relevant data queues for further action.Liase with all relevant departments to resolve customer issue.Monitor and action assigned queue. Perform all duties within team and personal targets.Must be comfortable with 24*7 work environment especially night shifts. Interested candidates share your cv on below address - Point of contact Raj Kapoor - Raj.Kapoor@wns.com PRB
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