Telecom Engineer II
Job details
About the jobTITLE: Telecom Engineer II-GENESYS PureCloud configurations LOCATION: GurgaonGRADE: 10(2.8 Years-5.0 Years)members are required to work rotational shifts including night shift.About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center. Genesys Purecloud scripting and configuration experienceExperience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality ManagementWorking hours: The team works on a 24x5 basis and on call support during the weekends. Team members are required to work rotational shifts including night shift.EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. PRB
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