Business Advisor - Inside Sales
Job details
At Thryv, we are a team fiercely devoted to the success of local businesses. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. Alongside providing leading-edge digital, marketing and directory services, we help more Australian businesses connect with their customers through the Thryv platform, giving them a world-class edge in technology. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable to paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Your Future Role As a Business Advisor - Inside Sales, you will focus on nurturing and expanding relationship with your portfolio of existing customers. You will proactively reach out via outbound calls to understand their evolving needs, upsell and cross-sell relevant products all whilst providing an exceptional level of support to ensure their continued satisfaction and loyalty. This role is a Permanent Full-Time Position, working from home (WFH) within Australia and will report Inside Sales Manager. Your Responsibilities This role will be responsible for, but not limited to:
- Conducting outbound and virtual calls to existing Thryv customers to grow and maintain current customer product offerings.
- Acquire and develop new business opportunities - both inbound and outbound calls.
- Achieve contact Centre KPI’s as set out by the business
- Achieve monthly sales targets as set out by the business
- Ensure acceptable workflow, close rates, and complete sales campaigns are achieved on time
- Ensure all benchmarks for revenue and customer numbers are met
- Adhere to activity requirements as directed by your manager
- Forecast expected sales return customer by customer to sales manager
- Ensure you comply with all Thryv policies & legislation with internal and external customers and complete compliance training
- Highly developed knowledge of the digital media landscape/market and SaaS
- Proven experience in achievement of sales targets
- Strong customer focus and customer relationship management skills
- Understanding of the Small-to-Medium Enterprise (SME) marketplace
- Comfortable working to strict deadlines
- Highly self-motivated and energetic
- Become part of one of the leading SaaS and platforms business on the Australian market
- 100% Remote work, flexibility, and ability to work from anywhere in Australia
- Entitlement to an annual salary and performance-based recognition reviews
- Learning and development support, Internal Growth opportunities
- Companywide & Team events to celebrate success
- A diverse & collaborative team culture
- A competitive salary and bonus structure
- Up to 12 weeks Paid Parental Leave
- Access to EAP
- Access to hundreds of discounts and savings with external retailers
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