Desktop service technician

Ko wai matou | Who are we? Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts. Data Digital has a big role to play in the transformation of health and we invite you to join our exciting journey in supporting the northern region of Te Whatu Ora, our national health system. Te Whatu Ora provides technology services to the Northern Region. Mo to Matou Ropu About Our Team We are team of individuals from all backgrounds who share the same goal of providing great technical and customer support to our valuable customers in a hospital environment. Please not this role is predominantly based in Manukau with an on call aspect. Te Whiwhinga Mahi| The Opportunity As a Desktop Services Technician you are an experienced Desktop Technician who is passionate about supporting end users with new processes and technology to keep up with our ever-changing digital world in the health sector. You will get to interact with a wide variety of people and make a real difference! We are looking for an experienced IT Professional in L1 or L2 desktop support Incident Management You will be resolving IT request and incidents in the end-user space, this could be in person or remotely Investigate problems and incidents for escalation to a third level team Installing and upgrading PCs hardware and Operating Systems Knowledge Management Actively involved in the creating and maintaining of technical documents Customer Service Keeping the customer informed, delivering continuous excellent customer service Nga Pukenga me nga Wheako Skills Experience You would ideally have 3-5 years' commercial IT experience, specialising in desktop support that encompassed all technology and devices in the end-user space At least 2-3 years in a similar role is preferred Ability to work autonomously Broad hands-on experience troubleshooting support issues across multiple technologies Current Microsoft certifications and experience with LAN and WAN networks would be an advantage What you can expect in return Working in health brings its own special kind of reward and we're passionate about it. Through our people, there's a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of A supportive and nurturing team environment with depth of expertise to support you Ongoing personal development with personal and professional development opportunities to get involved in Acute focus on well-being with dedicated well-being events Our team celebrates diversity and inclusion, so put your unique perspective forward and let's see where it takes us! If you're interested in this role, but feel you may not have the exact experience we're looking for, please still consider applying as we're keen to hear from curious, passionate people who are willing to learn! Me pehea te tuku tono | How to apply All applications have to be submitted online. Click on ‘apply' via the link provided. A copy of the position description can be provided on request, please email our recruitment team at vacancies@healthalliance.co.nz Please note only candidates who have the right to work in New Zealand will be considered. Applications Close: Thursday 2nd May 2024 In the interests of protecting our people and our patients, all appointments will be subject to an Occupational Health Pre-employment health check