Assistant VP, Customer Service, Cash Management Operations Center
Job details
Assistant VP, Customer Service, Cash Management Operations Center Posting Date: 17 Apr 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls/emails/social media platform/written correspondences
- Performs service recovery
- Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
- Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
- Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
- Conducts monitoring and coaching sessions
- Provides on-the-job training and mentoring.
- Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
- Involve in Department projects to ensure success
- Bachelor's degree with 5 years of working experience in Contact Centre
- Managerial experience leading a team
- Great communication skills
- Ability to manage a team and ensure SLA are met
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Operations management studies are designed for ambitious candidates proactively seeking the tools, resources and insights needed to become the best managers they can be. This exclusive Level 7 Operations Management Diploma has been designed to provide all three. By examining the field of operations management at an advanced level, candidates are primed to confidently pursue rewarding careers in the field.<br /> Ideal for newcomers and existing management personnel alike, this engaging course is open career-focused candidates from all backgrounds. Whatever your professional experience to date, an endorsed Level 7 Operations Management Diploma could take your employment prospects to the next level. Likewise, business owners and anyone considering entrepreneurship opportunities could benefit enormously from enhanced operations management acumen.<br /> Upon completion, learners will have covered a variety of topics and teachings that form the core of successful operations management, including:<br /> The functions and objectives of operations management<br /> The role of the OM in inventory and supply chain management<br /> An introduction to quality control<br /> Essential project management and risk management<br /> Stock control and procurement operations<br /> Product manufacturing and shipping<br /> Contingency management and succession planning<br /> Course Outline<br /> This Level 7 Operations Management Diploma has been designed to cover a broad variety of subjects of relevance to the field of OM. Each of the 20 course units concludes with an online assessment, which your assigned tutor will return with constructive feedback. 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The Effective Line Management Strategies bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Effective Line Management Strategies</strong> course provides complete 360-degree training on Effective Line Management Strategies. You’ll get not one, not two, not three, but twenty-five Effective Line Management Strategies courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Effective Line Management Strategies courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Effective Line Management Strategies Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Line Management</li> <li>Course 02: Business Analysis</li> <li>Course 03: Business Law</li> <li>Course 04: Diploma in People Management Training and Recruitment Process</li> <li>Course 05: Recruitment Advisor</li> <li>Course 06: Payroll Manager and HR Management</li> <li>Course 07: Performance Management</li> <li>Course 08: Talent Management</li> <li>Course 09: Facilitation Training and Strategic Operations Management Diploma</li> <li>Course 10: Internal Communications</li> <li>Course 11: Cross-Cultural Awareness Training Diploma Certificate</li> <li>Course 12: Document Control</li> <li>Course 13: Workplace Confidentiality</li> <li>Course 14: Organisation & People Management</li> <li>Course 15: Building a Positive Work Culture: Principles of Organisational Behaviour Management</li> <li>Course 16: Supervisor Training</li> <li>Course 17: Project Management</li> <li>Course 18: Leadership & Management Training</li> <li>Course 19: Motivation Skills</li> <li>Course 20: Equality, Diversity and Discrimination</li> <li>Course 21: Risk Management</li> <li>Course 22: Coaching and Mentoring</li> <li>Course 23: Supply Chain Management</li> <li>Course 24: Operations Management</li> <li>Course 25: Communication Skills Master Class</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Effective Line Management Strategies</strong> course has been prepared by focusing largely on Effective Line Management Strategies career readiness. 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Every one of the topics is divided into Effective Line Management Strategies Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Effective Line Management Strategies</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Effective Line Management Strategies bundle, you really hit the jackpot. 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The Effective Line Management Strategies bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Effective Line Management Strategies</strong> course provides complete 360-degree training on Effective Line Management Strategies. You’ll get not one, not two, not three, but twenty-five Effective Line Management Strategies courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Effective Line Management Strategies courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Effective Line Management Strategies Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Line Management</li> <li>Course 02: Business Analysis</li> <li>Course 03: Business Law</li> <li>Course 04: Diploma in People Management Training and Recruitment Process</li> <li>Course 05: Recruitment Advisor</li> <li>Course 06: Payroll Manager and HR Management</li> <li>Course 07: Performance Management</li> <li>Course 08: Talent Management</li> <li>Course 09: Facilitation Training and Strategic Operations Management Diploma</li> <li>Course 10: Internal Communications</li> <li>Course 11: Cross-Cultural Awareness Training Diploma Certificate</li> <li>Course 12: Document Control</li> <li>Course 13: Workplace Confidentiality</li> <li>Course 14: Organisation & People Management</li> <li>Course 15: Building a Positive Work Culture: Principles of Organisational Behaviour Management</li> <li>Course 16: Supervisor Training</li> <li>Course 17: Project Management</li> <li>Course 18: Leadership & Management Training</li> <li>Course 19: Motivation Skills</li> <li>Course 20: Equality, Diversity and Discrimination</li> <li>Course 21: Risk Management</li> <li>Course 22: Coaching and Mentoring</li> <li>Course 23: Supply Chain Management</li> <li>Course 24: Operations Management</li> <li>Course 25: Communication Skills Master Class</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Effective Line Management Strategies</strong> course has been prepared by focusing largely on Effective Line Management Strategies career readiness. 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Here’s what you get:</strong> <ul> <li>Step by step Effective Line Management Strategies lessons</li> <li>One to one assistance from Effective Line Management Strategies professionals if you need it</li> <li>Innovative exams to test your knowledge after the Effective Line Management Strategies course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Effective Line Management Strategies courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Effective Line Management Strategies certificate and transcript on the next working day</li> <li>Easily learn the Effective Line Management Strategies skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Team Leader,Project Manager,Operations Manager,Shift Leader,Department Head,Production Manager,Area Manager,Branch Manager,Store Manager', 'eligibility' => 'To participate in this Effective Line Management Strategies course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Effective Line Management Strategies</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'line management course,management courses online,pmp certification online,pmp course online,management certification online', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43449358', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Assistant VP, Customer Service, Cash Management Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Assistant VP, Customer Service, Cash Management Operations Center </b> <br> <br> <br> Posting Date: 17 Apr 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Hiring company
United Overseas Bank
-
Operations Management Oxford Home Study CollegeAED 326
AED 5,142Duration: 400 Hours -
AED 999
AED 1,998Duration: Upto 125 Hours
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