Assistant VP, Customer Service, Cash Management Operations Center
Job details
Assistant VP, Customer Service, Cash Management Operations Center Posting Date: 17 Apr 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls/emails/social media platform/written correspondences
- Performs service recovery
- Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
- Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
- Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
- Conducts monitoring and coaching sessions
- Provides on-the-job training and mentoring.
- Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
- Involve in Department projects to ensure success
- Bachelor's degree with 5 years of working experience in Contact Centre
- Managerial experience leading a team
- Great communication skills
- Ability to manage a team and ensure SLA are met
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Operations managers are in high demand at the moment. The ONS of the UK reported growth in the operations roles. Even ONS is expecting to see a growth in the . Therefore, if you want to enter this lucrative industry, our operation management course will provide immense support to build a solid foundation in this sector.<br /> <br /> The core focus of operation management is to make you an all-rounder expert in all aspects of the operations process of business. This course starts with giving you a brief introduction to the principles of operations management. Besides, this operation management course will teach you about project management, business development & succession planning, and process management. In addition to that, you will also gain expertise in procurement management, quality management, and delivery ;<br /> <br /> Risk management is a big issue in the operation sector. Thus, the <strong>operation management course</strong> will teach you how to manage risk & recovery to deal with the potential pitfalls of the business. This 19-module operation management course also sheds light on topics like performance management, talent management, and communication skills to boost your operational skills. You will learn how to manage time, conflict, and stress in the course, which will help you to become more efficient and effective. Furthermore, you will also acquire the skills in this course to do negotiations and write business proposals, reports, & emails to streamline the operation process.<br /> <br /> Enrol in this <strong>operation management course</strong> today to prepare yourself for a lucrative career without further delay.<br /> <br /> <strong>Operations Management Course Curriculum</strong> <ul> <li>Module 01: Introduction to Operations Management</li> <li>Module 02: Project Management</li> <li>Module 03: Business Development and Succession Planning</li> <li>Module 04: Process Management</li> <li>Module 05: Supply Chain Management</li> <li>Module 06: Planning & Forecasting Operations</li> <li>Module 07: Procurement & Purchasing Management</li> <li>Module 08: Manufacturing & Delivery Operations</li> <li>Module 09: Quality Management</li> <li>Module 10: Managing Risk and Recovery</li> <li>Module 11: Performance Management</li> <li>Module 12: Talent Management</li> <li>Module 13: Communication Skills</li> <li>Module 14: Negotiation Techniques</li> <li>Module 15: Conflict Management</li> <li>Module 16: Stress Management</li> <li>Module 17: Time Management</li> <li>Module 18: Business Environment</li> <li>Module 19: Business Writing Skills</li> </ul> <strong>Operations Management Course Assessment</strong><br /> <br /> To complete the <strong>Operations Management Course</strong> you must have to attend the MCQ assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.<br /> <br /> <strong>Operations Management Course Certification</strong><br /> <br /> CPD Certification from The Teachers Training<br /> <br /> After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded instantly right after you have completed your Operations Management Course​​​​​. <ul> <li>PDF certificate is completely FREE</li> <li>Hard-copy certificates are also available</li> <li>You can get both PDF and Hard copy certificate</li> </ul> The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.<br /> <br /> ✅ So let's do this! Enrol today and start learning about the Operations Management Course! 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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Hiring company
United Overseas Bank
-
AED 50Duration: Upto 13 Hours
-
Operations Management The Teachers TrainingAED 47Duration: Upto 8 Hours
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