Assistant VP, Customer Service, Cash Management Operations Center
Job details
Assistant VP, Customer Service, Cash Management Operations Center Posting Date: 17 Apr 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Ensures highest standard of service delivery to our customers.
- Monitor and respond to incoming calls/emails/social media platform/written correspondences
- Performs service recovery
- Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
- Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
- Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
- Conducts monitoring and coaching sessions
- Provides on-the-job training and mentoring.
- Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
- Involve in Department projects to ensure success
- Bachelor's degree with 5 years of working experience in Contact Centre
- Managerial experience leading a team
- Great communication skills
- Ability to manage a team and ensure SLA are met
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
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In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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The <strong>Retail Operations</strong> bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Retail Operations</strong> course provides complete 360-degree training on Retail Operations. You’ll get not one, not two, not three, but <strong>twenty-five</strong> Retail Operations courses included in this course. Plus Studyhub’s signature <strong>Forever Access</strong> is given as always, meaning these <strong>Retail Operations</strong> courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Retail Operations Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Retail Operations Management</li> <li>Course 02: Understanding Retail and Operations Management Strategies</li> <li>Course 03: Ecommerce Management Certification, Branding & Marketing</li> <li>Course 04: Sales Skills</li> <li>Course 05: Business Analysis Level 3</li> <li>Course 06: Customer Relationship Management (CRM)</li> <li>Course 07: Customer Service Manager Training and Front Desk Certification</li> <li>Course 08: Principles of Marketing - Online Course</li> <li>Course 09: Social Media for Business</li> <li>Course 10: Effective Communication Skills Diploma</li> <li>Course 11: Cross-Cultural Awareness Training Diploma Certificate</li> <li>Course 12: Increase Your Sales Through a Profitable Pricing Strategy</li> <li>Course 13: Business Model Canvas for Business Plan</li> <li>Course 14: Cash Flow Management in Small Businesses: Key Considerations</li> <li>Course 15: Operations and Time Management</li> <li>Course 16: Business Networking Skills</li> <li>Course 17: Corporate Relationship Goals for Success</li> <li>Course 18: Project Management</li> <li>Course 19: Risk Management</li> <li>Course 20: Business Management</li> <li>Course 21: Diploma in Lean Process and Six Sigma</li> <li>Course 22: Quality Management and Strategic Training - ISO 9001</li> <li>Course 23: Supply Chain Management</li> <li>Course 24: Good Manufacturing Practices (GMP) Certification</li> <li>Course 25: Inventory Management</li> </ul> <strong>In this exclusive Retail Operations bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Retail Operations lessons</li> <li>One to one assistance from Retail Operations professionals if you need it</li> <li>Innovative exams to test your knowledge after the Retail Operations course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Retail Operations courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Retail Operations certificate and transcript on the next working day</li> <li>Easily learn the Retail Operations skills and knowledge you want from the comfort of your home</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Retail Operations</strong> course has been prepared by focusing largely on Retail Operations career readiness. It has been designed by our Retail Operations specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Retail Operations</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This <strong>Retail Operations</strong> bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This <strong>Retail Operations</strong> Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into <strong>Retail Operations</strong> Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Retail Operations</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Retail Store Manager,Assistant Store Manager,Visual Merchandiser,Inventory Control Specialist,Loss Prevention Officer,Buyer/Procurement Specialist,E-commerce Coordinator,Retail Training Specialist,Data Analyst (Retail),District/Regional Manager', 'eligibility' => 'To participate in this Retail Operations course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Retail Operations</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'Retail,Operations Management,Business,retail operations course,retail operations', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '50% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43449237', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Assistant VP, Customer Service, Cash Management Operations Center', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Assistant VP, Customer Service, Cash Management Operations Center </b> <br> <br> <br> Posting Date: 17 Apr 2024 <br> <br> <br> Location: <br> Singapore (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Ensures highest standard of service delivery to our customers. </li> <li> Monitor and respond to incoming calls/emails/social media platform/written correspondences </li> <li> Performs service recovery </li> <li> Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. </li> <li> Optimize calls structure operations by analyzing data, identifying areas for improvement, and implementing process enhancements </li> <li> Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. </li> <li> Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. </li> <li> Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. </li> <li> Conducts monitoring and coaching sessions </li> <li> Provides on-the-job training and mentoring. </li> <li> Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. </li> <li> Involve in Department projects to ensure success </li></ul> <b> Job Requirements </b> <ul> <li> Bachelor's degree with 5 years of working experience in Contact Centre </li> <li> Managerial experience leading a team </li> <li> Great communication skills </li> <li> Ability to manage a team and ensure SLA are met </li> <li> Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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Hiring company
United Overseas Bank
-
Leadership & Management Course CentralAED 84
AED 771Duration: Upto 14 Hours -
AED 625
AED 1,249Duration: Upto 125 Hours
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