Assistant Restaurant Manager
Job details
Job Number 24071461 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- Appropriate tertiary qualification
- Minimum 2 years experience in a similar position within F&B 5 star environment
- Good leadership, communication and interpersonal skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training
- Effective planning, assigning and delegations of tasks to meet deadlines
- Ability to work within a pressurized environment,
- Ability to use Initiative and be pro-active and self driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the F&B Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and F&B Management any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations
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For this reason, all restaurants need ideal management system that will see them go beyond the initial five to ten years, and this can be accomplished with the help of this Restaurant and Food Management Diploma Level 3 course.<br /> This course is structured in order to give you the food business basics. You will discover ways to put together your business concept, identify your target market and the competition as well. You will also learn to write successful mission statements, find out about equipment & supplies you may require, understand the importance of marketing & quality control and much more.<br /> This course will help you succeed in your restaurant venture and have a balance between serving quality food and financial needs. So if you want to learn more about managing a successful restaurant, get this course now.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Starting a Restaurant</strong> <ul> <li>Are you ready for the challenge?</li> <li>How to decide on a concept</li> <li>Designing your restaurant</li> <li>Friends and family</li> <li>Writing a Business Plan</li> <li>Insurance</li> <li>Restaurant Organizations that you need to check out.</li> <li>What are the best Catering Industry Trade Shows?</li> </ul> <strong>Managing a Restaurant</strong> <ul> <li>Managing Yourself</li> <li>Managing Others</li> <li>Managing Your Money</li> <li>Managing Your Food and Supplies</li> <li>Managing Everything Else</li> </ul> <strong>Food Business</strong> <ul> <li>Food Business Basics</li> <li>Put Together Your Business Concept</li> <li>Identify your Target Market</li> <li>Identify Your Competition</li> <li>Write A Mission Statement</li> <li>Downline Basics</li> <li>Equipment And Supplies</li> <li>Marketing And Quality Control</li> <li>Wrapping Up</li> </ul> <strong>Starting Food Catering</strong> <ul> <li>Where You Work</li> <li>Health and safety</li> <li>Staff, Suppliers and Transport</li> <li>Food Hygiene</li> <li>Rules about Menus</li> <li>Paperwork and Finances</li> <li>Law</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Catering business,Banquet service,Event and meeting planner,Restaurant administration.', 'eligibility' => null, 'school' => 'Adams Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 12 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '94775', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '8766', 'title' => 'Advanced Diploma in Restaurant Management ', 'external_link' => 'https://www.johnacademy.co.uk/course/advanced-diploma-in-restaurant-and-hospitality-management/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 20 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'John Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '20', 'nondiscounted_base_price' => '400', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'Hospitality Management is a type of service tasked to help clients by serving and provide their needs whether it's in a restaurant, hotels, or in any venue. Managing a restaurant needs to have a hospitality management since it involves serving people the food they need and want. This two-in-one course is designed for you to learn about restaurant and hospitality management. If you want to become part of food service industry and learn hospitality management, then this course will be perfect for you.<br /> <br /> <br /> <strong>COURSE CURRICULUM<br /> Starting a Restaurant</strong> <ul> <li> Are you ready for the challenge?</li> <li> How to decide on a concept</li> <li> Designing your restaurant</li> <li> Friends and family</li> <li> Writing a Business Plan</li> <li> Insurance</li> <li> Restaurant Organizations that you need to check out.</li> <li> What are the best Catering Industry Trade Shows?</li> </ul> <strong>Managing a Restaurant</strong> <ul> <li> Managing Yourself</li> <li> Managing Others</li> <li> Managing Your Money</li> <li> Managing Your Food and Supplies</li> <li> Managing Everything Else</li> </ul> <strong>Starting Food Catering</strong> <ul> <li> Where You Work</li> <li> Health and safety</li> <li> Staff, Suppliers and Transport</li> <li> Food Hygiene</li> <li> Rules about Menus</li> <li> Paperwork and Finances</li> <li> Law</li> </ul> <strong>Food Business</strong> <ul> <li> Food Business Basics</li> <li> Put Together Your Business Concept</li> <li> Identify your Target Market</li> <li> Identify Your Competition</li> <li> Write A Mission Statement</li> <li> Downline Basics</li> <li> Equipment And Supplies</li> <li> Marketing And Quality Control</li> <li> Wrapping Up</li> </ul> <strong>Hospitality</strong> <ul> <li> Introduction to Hospitality</li> <li> Characteristics of the Hospitality Industry</li> <li> Relationship Between the Hospitality Industry and Tourism</li> <li> Types of Accommodation</li> <li> Types of Room</li> <li> Types of Hotel Guests</li> </ul> <strong>Hospitality Management</strong> <ul> <li> Introduction to Hospitality Management</li> <li> Influences Which Affect the Industry</li> <li> The Development of the Hospitality Industry</li> <li> Hospitality Brands</li> <li> Accommodation</li> <li> Food Service</li> <li> Successful Quality Management</li> </ul> <strong>Recommended Reading</strong><br /> Recommended Reading : Advanced Diploma in Restaurant and Hospitality Management<br /> <br /> <strong>Assessment and Certification: </strong><br /> <br /> Upon completion of the course, you will be required to sit an online multiple-choice test. 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Hiring company
Marriott International, Inc.
-
Restaurant and Food Management Diploma Adams AcademyAED 93
AED 918Duration: Upto 12 Hours -
Advanced Diploma in Restaurant Management John AcademyAED 93
AED 1,469Duration: Upto 20 Hours
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