Assistant Restaurant Manager
Job details
Job Number 24071461 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- Appropriate tertiary qualification
- Minimum 2 years experience in a similar position within F&B 5 star environment
- Good leadership, communication and interpersonal skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training
- Effective planning, assigning and delegations of tasks to meet deadlines
- Ability to work within a pressurized environment,
- Ability to use Initiative and be pro-active and self driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the F&B Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and F&B Management any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations
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toward a successful long-term career by studying the <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> package online with Studyhub through our online learning platform. The Advanced Barista, Coffee Brewing & Waiter Training bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> course provides complete 360-degree training on Advanced Barista, Coffee Brewing & Waiter Training. You’ll get not one, not two, not three, but twenty-five Advanced Barista, Coffee Brewing & Waiter Training courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Advanced Barista, Coffee Brewing & Waiter Training courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Advanced Barista, Coffee Brewing & Waiter Training Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Barista Course</li> <li>Course 02: Professional Barista : Brew an Amazing Cup of Coffee</li> <li>Course 03: Coffee Training: From Bean to Brew, the Art of Coffee</li> <li>Course 04: Professional Waiter Diploma</li> <li>Course 05: Hospitality and Catering</li> <li>Course 06: Restaurant Management</li> <li>Course 07: Food Safety & Hygiene</li> <li>Course 08: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles</li> <li>Course 09: Food Handlers Certificate</li> <li>Course 10: HACCP Course</li> <li>Course 11: Supervising Food Safety in Catering</li> <li>Course 12: Food Allergen, Food Safeguarding and Kitchen Management Course</li> <li>Course 13: Restaurant Management: Takeaway Business Startup Course</li> <li>Course 14: Customer Service & Environment</li> <li>Course 15: Effective Communication Skills Diploma</li> <li>Course 16: Modern Business Etiquette Mastery</li> <li>Course 17: Public Speaking: Presentations like a Boss</li> <li>Course 18: Diversity Training</li> <li>Course 19: Conflict Resolution</li> <li>Course 20: Customer Relationship Management (CRM)</li> <li>Course 21: Emotional Intelligence and Social Management Diploma</li> <li>Course 22: Food and Beverage Manager</li> <li>Course 23: Chef Training Certificate</li> <li>Course 24: Cleaning</li> <li>Course 25: Phone-Based Customer Service</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> course has been prepared by focusing largely on Advanced Barista, Coffee Brewing & Waiter Training career readiness. 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Every one of the topics is divided into Advanced Barista, Coffee Brewing & Waiter Training Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Advanced Barista, Coffee Brewing & Waiter Training bundle, you really hit the jackpot. 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The Advanced Barista, Coffee Brewing & Waiter Training bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> course provides complete 360-degree training on Advanced Barista, Coffee Brewing & Waiter Training. You’ll get not one, not two, not three, but twenty-five Advanced Barista, Coffee Brewing & Waiter Training courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Advanced Barista, Coffee Brewing & Waiter Training courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Advanced Barista, Coffee Brewing & Waiter Training Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Barista Course</li> <li>Course 02: Professional Barista : Brew an Amazing Cup of Coffee</li> <li>Course 03: Coffee Training: From Bean to Brew, the Art of Coffee</li> <li>Course 04: Professional Waiter Diploma</li> <li>Course 05: Hospitality and Catering</li> <li>Course 06: Restaurant Management</li> <li>Course 07: Food Safety & Hygiene</li> <li>Course 08: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles</li> <li>Course 09: Food Handlers Certificate</li> <li>Course 10: HACCP Course</li> <li>Course 11: Supervising Food Safety in Catering</li> <li>Course 12: Food Allergen, Food Safeguarding and Kitchen Management Course</li> <li>Course 13: Restaurant Management: Takeaway Business Startup Course</li> <li>Course 14: Customer Service & Environment</li> <li>Course 15: Effective Communication Skills Diploma</li> <li>Course 16: Modern Business Etiquette Mastery</li> <li>Course 17: Public Speaking: Presentations like a Boss</li> <li>Course 18: Diversity Training</li> <li>Course 19: Conflict Resolution</li> <li>Course 20: Customer Relationship Management (CRM)</li> <li>Course 21: Emotional Intelligence and Social Management Diploma</li> <li>Course 22: Food and Beverage Manager</li> <li>Course 23: Chef Training Certificate</li> <li>Course 24: Cleaning</li> <li>Course 25: Phone-Based Customer Service</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Advanced Barista, Coffee Brewing & Waiter Training</strong> course has been prepared by focusing largely on Advanced Barista, Coffee Brewing & Waiter Training career readiness. 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Along the way, you’ll decode the alchemy of stocks, soups, and sauces, and even take a sweet detour into the enchanting realms of baking and pastry.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Acquire proficiency in fundamental food preparation methodologies.</li> <li>Gain expertise in the use and maintenance of knives and kitchen tools.</li> <li>Master the art of creating a variety of stocks, soups, and sauces.</li> <li>Develop competence in preparing vegetables, fruits, meats, poultry, and seafood.</li> <li>Understand the essentials of baking, including dough and pastry crafting.</li> </ul> <strong>COURSE CURRICULUM<br /> <br /> Food Preparation Mastery: Culinary Skills for Delicious Dishes</strong> <ul> <li>Module 01: Introduction to Food Preparation</li> <li>Module 02: Knife Skills and Basic Techniques</li> <li>Module 03: Stocks, Soups, and Sauces</li> <li>Module 04: Vegetable and Fruit Preparation</li> <li>Module 05: Meat and Poultry Preparation</li> <li>Module 06: Seafood Preparation</li> <li>Module 07: Pasta and Rice Dishes</li> <li>Module 08: Baking and Pastry Basics</li> </ul> <strong>Why buy this Food Preparation Mastery: Culinary Skills for Delicious Dishes?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> <li>Unlock career resources for CV improvement, interview readiness, and job success</li> </ul> <strong>Who is this Food Preparation Mastery: Culinary Skills for Delicious Dishes for?</strong> <ul> <li>Culinary novices yearning for a structured approach to cooking.</li> <li>Food bloggers or critics aiming to deepen their understanding of cuisine.</li> <li>Kitchen staff in restaurants seeking a comprehensive training programme.</li> <li>Cooking enthusiasts interested in broadening their culinary repertoire.</li> <li>Culinary school applicants looking to bolster their foundational skills.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. 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Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <ul> <li> Appropriate tertiary qualification </li> <li> Minimum 2 years experience in a similar position within F&B 5 star environment </li> <li> Good leadership, communication and interpersonal skills </li> <li> Strong planning and organizing skills to meet deadlines </li> <li> Effective communication, problem solving, decision making and conflict management skills </li> <li> Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training </li> <li> Effective planning, assigning and delegations of tasks to meet deadlines </li> <li> Ability to work within a pressurized environment, </li> <li> Ability to use Initiative and be pro-active and self driven </li> <li> Experience in IR management and disciplinary processes </li> <li> Ability to work without supervision and within a team </li> <li> Attention to detail pertaining to area of responsibility </li> <li> Maintain a neat, clean and well-groomed appearance as per company standards </li></ul> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Assisting in Management of Restaurant Team </b> </p> <ul> <li> Handles employee questions and concerns. </li> <li> Monitors employees to ensure performance expectations are met. </li> <li> Provides feedback to employees based on observation of service behaviors. </li> <li> Assists in supervising daily shift operations. </li> <li> Supervises restaurant and all related areas in the absence of the F&B Manager. </li> <li> Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. </li></ul> <p><b> Conducting Day-to-Day Restaurant Operations </b> </p> <ul> <li> Ensures all employees have proper supplies, equipment and uniforms. </li> <li> Communicates to Chef and F&B Management any issues regarding food quality and service levels. </li> <li> Ensures compliance with all restaurant policies, standards and procedures. </li> <li> Monitors alcohol beverage service in compliance with local laws. </li> <li> Manages to achieve or exceed budgeted goals. </li> <li> Performs all duties of restaurant employees and related departments as necessary. </li> <li> Opens and closes restaurant shifts. </li></ul> <p><b> Providing Exceptional Customer Service </b> </p> <ul> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Encourages employees to provide excellent customer service within guidelines. </li> <li> Handles guest problems and complaints, seeking assistance from supervisor as necessary. </li> <li> Strives to improve service performance. </li> <li> Sets a positive example for guest relations. </li> <li> Assists in the review of comment cards and guest satisfaction results with employees. </li> <li> Meets and greets guests. </li></ul> <p><b> Conducting Human Resource Activities </b> </p> <ul> <li> Supervises on-going training initiatives. </li> <li> Uses all available on the job training tools for employees. </li> <li> Communicates performance expectations in accordance with job descriptions for each position. </li> <li> Coaches and counsels employees regarding performance on an on-going basis. </li></ul> <p><b> Additional Responsibilities </b> </p> <ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Assists servers and hosts on the floor during meal periods and high demand times. </li> <li> Recognizes good quality products and presentations. </li> <li> Supervises daily shift operations </li></ul> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. 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Hiring company
Marriott International, Inc.
-
AED 999
AED 1,998Duration: Upto 125 Hours -
Food Preparation Mastery StudyHubAED 89
AED 1,763Duration: Upto 2 Hours
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https://za.jooble.org/external/50444384470385858?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_za&extra_ars_request_id=7eb96066a0c90dd24dbfa9229714cf5d