Manager- Technical Services

Job Description

Company Description Avery Dennison Corporation is a global leader in labeling and packaging materials and solutions. The company’s applications and technologies are an integral part of products used in every major market and industry. Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent. > Founded in 1935. A FORTUNE 500 ® Company with sales of $6.1 billion in 2016> Global Operations in 50 countries with two industry leading business-> Label and Graphics Materials - a global leader in the design and manufacture of pressure sensitive and non-adhesive coated papers, films and foils that are widely used in brand identity, bar-code labeling systems, product identification and other applications by label converters, consumer product companies, and others. > Retail Branding and Information Solutions (RBIS) - provides sustainable, intelligent and creative services and solutions that elevate brands and accelerate performance throughout the global retail supply chain. Job Description Avery Dennison India, hiring an experienced. motivated change agent to join our business enabling function as an Manager, Technical Services. In this role, you will be responsible for building and maintaining relationships ensuring that their technical needs are being met especially with key accounts which are strategic to business and organization. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Commercial Director, Sales & Technical Services. YOUR RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and core values as defined by the organization.
• Developing and growing relationships with critical business accounts, which includes regular communication, meetings and networking . The relationships needs to be built largely on the technical value additions that Avery Dennison as an organization provides
• Understand customer technical needs and provide on-site technical support, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• As the lead for tech services, you will be expected to provide active feedback on New Product development in terms of suitability for printing and application keeping in view the end to end printing and application processes that are typically followed for pressure sensitive label materials
• Identify, develop and execute value addition initiatives conduct technical trainings/ knowledge sharing sessions for key business accounts and internal teams
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Regular look for unmet customer needs and additional insights which will help improve our product offerings
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums
• Represent Technical Services function in various platforms across crossfunctions, senior leadership team 
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Maintain an ongoing database of the printing infrastructure and applicator infrastructure at various converters and brands.  Analyze the data in a periodic basis and present valuable insights to the organization
• Own the ecosystem connect with extended partners like die manufacturers, ink suppliers, plate manufacturers, end of line print OEM’s etc
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread across India including SAARC countries as and when needed.

Qualifications

• A professional degree in Printing & Packaging and post graduation (IIP/ MTech/ MBA and/or equivalent)
• Minimum of 12 - 15 yrs of experience in a technical  role, preferably customer facing in organizations engaged in sales of paints, bulk chemicals, inks , flexible packaging etc
• A team leader who has managed a team in a manufacturing environment in the operations, quality or technical support areas.
• Go getter and experience of handling team remotely and get deliver results
• High level of technical expertise of Flexo, Offset & Digital printing technologies
• Excellent analytical and  problem solving skills, proven track record of managing complex situation/ customer relationships
• A mature head, Strong communication skills, ability to collaborate and relationship management
• Ability to work independently, in team, across functions and manage complex schedule 
• Good at data generating, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides
• Willingness to travel within city, across states, internationally often on short notice as and when needed

Additional Information AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

• Should have meticulous attention to details and accuracy
• Critical thinker, Active influencer, Change Agent, Business Enabler
• Ready to relocate as per business needs