Assistant Restaurant Manager
Job details
Job Number 24071461 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- Appropriate tertiary qualification
- Minimum 2 years experience in a similar position within F&B 5 star environment
- Good leadership, communication and interpersonal skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training
- Effective planning, assigning and delegations of tasks to meet deadlines
- Ability to work within a pressurized environment,
- Ability to use Initiative and be pro-active and self driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the F&B Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and F&B Management any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations
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Make your resume stand out from the crowd with our Professional Waiter Training course. Get practical, hands-on training to work in luxury hotels, 5-star restaurants, and the hottest bars in town! There's more to the waiter job description than taking orders and serving plates, and we'll help you to master every aspect of your new role. With our lessons and video tutorials, you'll learn how to maximize tips, deliver excellent service, and take your career to the next level. When you're done, you'll receive a certificate from an internationally accredited course to prove your experience and training. As a waiter or waitress, the difference between minimum wage and big time earning is all up to you. So will you leave it up to chance, or follow our recipe for success?</p><h4>What you will learn</h4><p>Pretend it's your first day on the job. What would you want to know? We'll prepare you for that first shift by giving you a crash course in customer service, the restaurant industry, and the waitering role. If you already have some server experience, this course will teach you tons of tips and tricks to increase your tips, gain customer loyalty, and move up in the ranks.<br> This course contains text lessons as well as video tutorials and demonstrations!<br> <br> Learn about customer expectations and how you can exceed every one<br> We'll teach you how to navigate tricky scenarios and manage difficult customers<br> A good waiter knows their product; you'll learn about pairings, ingredients, seasonality of food, wine and alcohol, and even coffee!<br> We'll show you how to set a table for family style restaurants and fine dining<br> Learn to take orders with foolproof memory methods so you never miss a single one<br> From waiters friend to pencil, we'll show you tools to make life easier<br> A waiter is also a salesperson learn to sell your business, menu, and self<br> We'll show you how to impress guests and maximize your tips and earnings<br> You'll learn how to use food ordering systems, POS, apps, and other tools<br> We'll teach you basic First Aid and health and safety practices<br> </p><h4>Course for?</h4><p><br> Anyone just starting out in the restaurant or service industry<br> Experienced waiters who want a boost in their performance, career, or tips<br> Job seekers who are applying to restaurants, bars, hotels, and cafes<br> Recently hired waiters who want to prepare for their first shift<br> Baristas, bartenders, hostesses, and anyone in the hospitality industry who wants to upgrade their skill set<br> </p><h4>Requirements</h4><p>International Open Academy courses are designed for anyone with an interest in learning. 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Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <ul> <li> Appropriate tertiary qualification </li> <li> Minimum 2 years experience in a similar position within F&B 5 star environment </li> <li> Good leadership, communication and interpersonal skills </li> <li> Strong planning and organizing skills to meet deadlines </li> <li> Effective communication, problem solving, decision making and conflict management skills </li> <li> Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training </li> <li> Effective planning, assigning and delegations of tasks to meet deadlines </li> <li> Ability to work within a pressurized environment, </li> <li> Ability to use Initiative and be pro-active and self driven </li> <li> Experience in IR management and disciplinary processes </li> <li> Ability to work without supervision and within a team </li> <li> Attention to detail pertaining to area of responsibility </li> <li> Maintain a neat, clean and well-groomed appearance as per company standards </li></ul> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Assisting in Management of Restaurant Team </b> </p> <ul> <li> Handles employee questions and concerns. </li> <li> Monitors employees to ensure performance expectations are met. </li> <li> Provides feedback to employees based on observation of service behaviors. </li> <li> Assists in supervising daily shift operations. </li> <li> Supervises restaurant and all related areas in the absence of the F&B Manager. </li> <li> Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. </li></ul> <p><b> Conducting Day-to-Day Restaurant Operations </b> </p> <ul> <li> Ensures all employees have proper supplies, equipment and uniforms. </li> <li> Communicates to Chef and F&B Management any issues regarding food quality and service levels. </li> <li> Ensures compliance with all restaurant policies, standards and procedures. </li> <li> Monitors alcohol beverage service in compliance with local laws. </li> <li> Manages to achieve or exceed budgeted goals. </li> <li> Performs all duties of restaurant employees and related departments as necessary. </li> <li> Opens and closes restaurant shifts. </li></ul> <p><b> Providing Exceptional Customer Service </b> </p> <ul> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Encourages employees to provide excellent customer service within guidelines. </li> <li> Handles guest problems and complaints, seeking assistance from supervisor as necessary. </li> <li> Strives to improve service performance. </li> <li> Sets a positive example for guest relations. </li> <li> Assists in the review of comment cards and guest satisfaction results with employees. </li> <li> Meets and greets guests. </li></ul> <p><b> Conducting Human Resource Activities </b> </p> <ul> <li> Supervises on-going training initiatives. </li> <li> Uses all available on the job training tools for employees. </li> <li> Communicates performance expectations in accordance with job descriptions for each position. </li> <li> Coaches and counsels employees regarding performance on an on-going basis. </li></ul> <p><b> Additional Responsibilities </b> </p> <ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Assists servers and hosts on the floor during meal periods and high demand times. </li> <li> Recognizes good quality products and presentations. </li> <li> Supervises daily shift operations </li></ul> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. 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Assistant Restaurant Manager at Marriott International, Inc.. Please apply or share https://jobs.laimoon.com/jobs/externalview/43448544' $emailText = 'Hiring now! Assistant Restaurant Manager at Marriott International, Inc.. 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Hiring company
Marriott International, Inc.
-
Food and Beverage Management John AcademyAED 90Duration: 2 To 3 Hours
-
Professional Waiter Diploma International Open AcademyAED 76
AED 258Duration: 60 Hours
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