Assistant Restaurant Manager
Job details
Job Number 24071461 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- Appropriate tertiary qualification
- Minimum 2 years experience in a similar position within F&B 5 star environment
- Good leadership, communication and interpersonal skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training
- Effective planning, assigning and delegations of tasks to meet deadlines
- Ability to work within a pressurized environment,
- Ability to use Initiative and be pro-active and self driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the F&B Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and F&B Management any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations
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null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 7 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Course Gate', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '9', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '12', 'nondiscounted_base_price' => '400', 'currency' => 'GBP', 'discount' => '97% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Course Description</strong><br /> <br /> Through the <strong>Kitchen Management Course</strong>, you will receive the necessary knowledge and skills that ensure guest and employee well-being in the workplace. You will be introduced to the culinary management aspects of the kitchen that affects your daily duties.<br /> <br /> You will learn basic <strong>Kitchen Management</strong>, proper food handling techniques, standard safety in the workplace policies, and correct procedures in handling equipment. You will also learn about food safety and the food handling process, such as the observance of proper hygiene codes and habits. Finally, you will be introduced to healthy eating habits and secrets to outdoor cooking recipes.<br /> <br /> <strong>Who is this Course for?</strong><br /> <br /> <strong>Kitchen Management Course</strong> is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background.<br /> <br /> <strong>Entry Requirement:</strong> <ul> <li>This <strong>Kitchen Management </strong>course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over to undertake the qualification.</li> <li>A good understanding of the English language, numeracy, and ICT are required to attend this course.</li> </ul> <strong>Curriculum</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Buying Kitchen Equipment: Tips And Tricks To Save Money</li> <li>The Well Equipped Kitchen</li> <li>Take Inventory</li> <li>Be Wary Of The Latest Trends</li> <li>Inexpensive Vs. Cheap</li> <li>Needing Vs. 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If you're an individual looking to excel within this field then Restaurant and Hospitality Management Advanced Diploma is for you.<br /> <br /> <strong>Restaurant and Hospitality Management Advanced Diploma</strong> We've broken down this restaurant and hospitality management course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Restaurant and Hospitality Management Advanced Diploma course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Starting a Restaurant</li> <li>Managing a Restaurant</li> <li>Starting Food Catering</li> <li>Food Business</li> <li>Hospitality</li> <li>Hospitality Management</li> </ul> <br /> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Restaurant and Hospitality Management Advanced Diploma </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. 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<br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Restaurant and Hospitality Management Advanced Diploma</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Restaurant and Hospitality Management Advanced Diploma</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Restaurant and Hospitality Management Advanced Diploma is for you.<br /> <br /> <strong>Restaurant and Hospitality Management Advanced Diploma</strong> We've broken down this restaurant and hospitality management course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Restaurant and Hospitality Management Advanced Diploma course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Starting a Restaurant</li> <li>Managing a Restaurant</li> <li>Starting Food Catering</li> <li>Food Business</li> <li>Hospitality</li> <li>Hospitality Management</li> </ul> <br /> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Restaurant and Hospitality Management Advanced Diploma </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. 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Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <ul> <li> Appropriate tertiary qualification </li> <li> Minimum 2 years experience in a similar position within F&B 5 star environment </li> <li> Good leadership, communication and interpersonal skills </li> <li> Strong planning and organizing skills to meet deadlines </li> <li> Effective communication, problem solving, decision making and conflict management skills </li> <li> Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training </li> <li> Effective planning, assigning and delegations of tasks to meet deadlines </li> <li> Ability to work within a pressurized environment, </li> <li> Ability to use Initiative and be pro-active and self driven </li> <li> Experience in IR management and disciplinary processes </li> <li> Ability to work without supervision and within a team </li> <li> Attention to detail pertaining to area of responsibility </li> <li> Maintain a neat, clean and well-groomed appearance as per company standards </li></ul> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Assisting in Management of Restaurant Team </b> </p> <ul> <li> Handles employee questions and concerns. </li> <li> Monitors employees to ensure performance expectations are met. </li> <li> Provides feedback to employees based on observation of service behaviors. </li> <li> Assists in supervising daily shift operations. </li> <li> Supervises restaurant and all related areas in the absence of the F&B Manager. </li> <li> Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. </li></ul> <p><b> Conducting Day-to-Day Restaurant Operations </b> </p> <ul> <li> Ensures all employees have proper supplies, equipment and uniforms. </li> <li> Communicates to Chef and F&B Management any issues regarding food quality and service levels. </li> <li> Ensures compliance with all restaurant policies, standards and procedures. </li> <li> Monitors alcohol beverage service in compliance with local laws. </li> <li> Manages to achieve or exceed budgeted goals. </li> <li> Performs all duties of restaurant employees and related departments as necessary. </li> <li> Opens and closes restaurant shifts. </li></ul> <p><b> Providing Exceptional Customer Service </b> </p> <ul> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Encourages employees to provide excellent customer service within guidelines. </li> <li> Handles guest problems and complaints, seeking assistance from supervisor as necessary. </li> <li> Strives to improve service performance. </li> <li> Sets a positive example for guest relations. </li> <li> Assists in the review of comment cards and guest satisfaction results with employees. </li> <li> Meets and greets guests. </li></ul> <p><b> Conducting Human Resource Activities </b> </p> <ul> <li> Supervises on-going training initiatives. </li> <li> Uses all available on the job training tools for employees. </li> <li> Communicates performance expectations in accordance with job descriptions for each position. </li> <li> Coaches and counsels employees regarding performance on an on-going basis. </li></ul> <p><b> Additional Responsibilities </b> </p> <ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Assists servers and hosts on the floor during meal periods and high demand times. </li> <li> Recognizes good quality products and presentations. </li> <li> Supervises daily shift operations </li></ul> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. 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Hiring company
Marriott International, Inc.
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Kitchen Management Course GateAED 42
AED 1,469Duration: Upto 7 Hours -
Restaurant and Hospitality Management Advanced Diploma Alpha AcademyAED 94
AED 1,983Duration: 20 Hours
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