Assistant Restaurant Manager
Full time
at Marriott International, Inc.
in
Online
Posted on May 3, 2024
Job details
Job Number 24071461 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience
- Appropriate tertiary qualification
- Minimum 2 years experience in a similar position within F&B 5 star environment
- Good leadership, communication and interpersonal skills
- Strong planning and organizing skills to meet deadlines
- Effective communication, problem solving, decision making and conflict management skills
- Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training
- Effective planning, assigning and delegations of tasks to meet deadlines
- Ability to work within a pressurized environment,
- Ability to use Initiative and be pro-active and self driven
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the F&B Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and F&B Management any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations
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Do you know the global catering market is predicted to grow substantially in the next few years? Professionals in this sector are in high demand and often command competitive salaries, making it a financially rewarding career choice.<br /> <br /> This Catering � Catering management course offers a blend of key modules covering laws and legislations, food safety, management, marketing, and human resources tailored for the catering business. Our course dedicates extensive modules to these crucial aspects, ensuring you are well-versed in industry standards. The Management of Food and Beverage Operations module will equip you with managerial insights vital for a seamless business operation.<br /> <br /> Even if you are a novice with zero experience, our course aims to bridge that gap. By taking you through vital subjects like marketing and human resource management, it prepares you for real-world challenges in this fast-paced sector. Equip yourself with a well-rounded understanding of the business and start your journey in catering management today.<br /> <br /> Learning Outcomes<br /> Understand the fundamentals of the catering business.<br /> Grasp laws and regulations affecting food safety.<br /> Master food safety and hygiene protocols.<br /> Gain insights into catering-specific food safety.<br /> Learn effective management of food and beverage operations.<br /> Acquire marketing skills tailored for catering businesses.<br /> Develop a foundational understanding of human resources in catering.<br /> <br /> Description<br /> <br /> Our course, "Catering � Catering Management," is meticulously curated to provide learners with a comprehensive understanding of the domain. We have intricately woven the essentials of the catering business, such as understanding its core, the legalities, and the rigorous standards of food safety and hygiene. <br /> <br /> Furthermore, dive deep into the complexities of managing food and beverage operations, coupled with the art and science of effective marketing and human resource management. Each module provides a lens into the multifaceted realm of catering, ensuring learners emerge well-versed and informed. The benefits? 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Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <ul> <li> Appropriate tertiary qualification </li> <li> Minimum 2 years experience in a similar position within F&B 5 star environment </li> <li> Good leadership, communication and interpersonal skills </li> <li> Strong planning and organizing skills to meet deadlines </li> <li> Effective communication, problem solving, decision making and conflict management skills </li> <li> Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training </li> <li> Effective planning, assigning and delegations of tasks to meet deadlines </li> <li> Ability to work within a pressurized environment, </li> <li> Ability to use Initiative and be pro-active and self driven </li> <li> Experience in IR management and disciplinary processes </li> <li> Ability to work without supervision and within a team </li> <li> Attention to detail pertaining to area of responsibility </li> <li> Maintain a neat, clean and well-groomed appearance as per company standards </li></ul> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Assisting in Management of Restaurant Team </b> </p> <ul> <li> Handles employee questions and concerns. </li> <li> Monitors employees to ensure performance expectations are met. </li> <li> Provides feedback to employees based on observation of service behaviors. </li> <li> Assists in supervising daily shift operations. </li> <li> Supervises restaurant and all related areas in the absence of the F&B Manager. </li> <li> Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. </li></ul> <p><b> Conducting Day-to-Day Restaurant Operations </b> </p> <ul> <li> Ensures all employees have proper supplies, equipment and uniforms. </li> <li> Communicates to Chef and F&B Management any issues regarding food quality and service levels. </li> <li> Ensures compliance with all restaurant policies, standards and procedures. </li> <li> Monitors alcohol beverage service in compliance with local laws. </li> <li> Manages to achieve or exceed budgeted goals. </li> <li> Performs all duties of restaurant employees and related departments as necessary. </li> <li> Opens and closes restaurant shifts. </li></ul> <p><b> Providing Exceptional Customer Service </b> </p> <ul> <li> Interacts with guests to obtain feedback on product quality and service levels. </li> <li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li> <li> Encourages employees to provide excellent customer service within guidelines. </li> <li> Handles guest problems and complaints, seeking assistance from supervisor as necessary. </li> <li> Strives to improve service performance. </li> <li> Sets a positive example for guest relations. </li> <li> Assists in the review of comment cards and guest satisfaction results with employees. </li> <li> Meets and greets guests. </li></ul> <p><b> Conducting Human Resource Activities </b> </p> <ul> <li> Supervises on-going training initiatives. </li> <li> Uses all available on the job training tools for employees. </li> <li> Communicates performance expectations in accordance with job descriptions for each position. </li> <li> Coaches and counsels employees regarding performance on an on-going basis. </li></ul> <p><b> Additional Responsibilities </b> </p> <ul> <li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </li> <li> Analyzes information and evaluating results to choose the best solution and solve problems. </li> <li> Assists servers and hosts on the floor during meal periods and high demand times. </li> <li> Recognizes good quality products and presentations. </li> <li> Supervises daily shift operations </li></ul> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. 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Assistant Restaurant Manager at Marriott International, Inc.. Please apply or share https://jobs.laimoon.com/jobs/externalview/43448522' $emailText = 'Hiring now! Assistant Restaurant Manager at Marriott International, Inc.. 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Hiring company
Marriott International, Inc.
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https://za.jooble.org/external/50444384470385858?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_za&extra_ars_request_id=a9b9c51c349f0bf6d0a286e79987c7bc