Job details
Job Description:
For one of our customers, we are looking for a skilled Support and Maintenance Engineer. As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of the client implemented Digital Identity & Trust Services solution to provide and sustain operational excellence. In addition, you will perform the DB Administrator role as a backup.
Responsibilities:
Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
Ready to work on 24/7 Shifts.
Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
Ensure accurate historical incident data storage with quick access for problem-solving.
Log system details to assist in the generation of weekly, monthly, and quarterly technical activity and KPI reports.
Engage in software acceptance and integration before site deployment.
Participate in product migration and deployment at customer sites.
Perform DB Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining database systems, troubleshooting, and resolving database-related issues in a timely manner, ensuring minimal disruption to operations.
Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
Train customers and other Thales team members on the solution and technology whenever required.
Desired Candidate Profile
Education: Any Graduation
Gender: nm
Nationality: Any Nationality
#J-18808-Ljbffr Technical Support & Administration
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