Product Operations Associate
Job details
The project management and delivery team ensures the success of delivering high quality product offerings all across our platforms. We work with various stakeholders to tackle blockers, manage the timeline and enhance the existing workflow and tools to acheive release efficiency across all products launch. Role summary We are looking for a Product Operations Associate to coordinate Crypto.com product offerings and requests from stakeholders. This is a great entry level position for the prospective candidate to learn operation and project coordination in supporting one of the largest finance apps in the world. You will be working closely with cross-functional teams to improve operational excellence and build the easiest App for users to buy/sell/store and spend Cryptocurrencies. As the number 1 most downloaded Crypto app in many markets globally, your work here will impact millions of users immediately. The product operations team will be the key to ensuring the success of delivering high-quality product offerings across all our platforms. As a hyper growth company, we are looking for people who take ownership, embrace change, and can help us innovate to be the best. Responsibilities
- Coordinate release of diverse Crypto.com product offerings.
- Collaborate closely with different stakeholders to gather all requirements for release execution.
- Implement standard operating procedures (SOP) with diligence to ensure error free implementation of changes.
- Identify blockers and bottlenecks of existing operational processes and recommend solutions and enhancements.
- Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products.
- Coordinate with cross functional teams to prioritize and spec out product issues.
- Manage release timeline that meets management and team expectations.
- Review escalated issues from customer service and follow up with appropriate stakeholders.
- Ability to collaborate well with people at all levels.
- High attention to detail and personal quality standards.
- Determined to troubleshoot problems and strong motivation to drive positive changes.
- Willingness to uptake new challenges and eager to learn.
- Excellent interpersonal, communication, organization and prioritization skills.
- Familiar with spreadsheets and basic data tracking tools.
- An analytical and data-driven work style will be preferred
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