BPO - Web Content Manager (Remote Work Setup with Occasional Office Reporting)

Producing content full-time is a lot harder than social media influencers and YouTubers make it out to be, which is why Web Content Managers have an equally challenging and rewarding job. Overseeing content requires excellent organization skills, but you also need a keen eye and a sharp mind to meet goals. This incredibly fast-paced and dynamic job comes with many perks, such as keeping up with the latest in trends over a broad range of industries and immersion in web content and social media management. As part of a tight-knit team, support is readily accessible from all sides to help unlock your full potential. See if this job is right for you. ⬇️

How You Spend Your Eight Hours

• Core Responsibilities
  • Collaborate with franchisees to update and maintain website content
  • Manage social media assets and scheduling, ensuring consistent and engaging posts
  • Coordinate with internal teams to publish content on the client’s website
  • Act as a primary point of contact for client feedback and inquiries
  • Prepare and present progress reports to clients, highlighting key achievements and areas for improvement
  • Assist in managing client relationships and ensuring satisfaction with our services
  • Stay updated on industry trends and best practices in web content management and client liaison
• Additional Responsibilities
  • Manage website maintenance for our new website, ensuring its functionality and performance
  • Collaborate with franchises to update and maintain content on the website, ensuring consistency and accuracy across all platforms
  • Oversee the management of social media assets and scheduling on various platforms, including but not limited to Facebook, Instagram, and Twitter
  • Perform on-page content optimization to improve search engine rankings and user experience
  • Monitor website traffic, engagement metrics, and social media performance using web analytics tools such as Google Analytics, Search Console, etc
  • Generate regular reports on website and social media performance, providing insights and recommendations for improvement

What You Must Possess

Basic Qualifications:

• Bachelor’s degree in marketing, communications, or related field
• Proven experience in web content management
• Excellent understanding of social media platforms and scheduling tools
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office Suite and content management systems
• Experience in client-facing roles and delivering exceptional customer service

Preferred Qualifications:

• Experience with franchise operations or retail marketing
• Familiarity with web analytics tools
• Prior experience in preparing client reports and presentations
• Can work overlapping U.S. hours to accommodate client needs

Skills and Competencies:

• Proficiency in SEO basics and social media management techniques
• Basic knowledge of WordPress, HTML, and web management
• Familiarity with web analytics tools such as Google Analytics, Search Console, etc.
• Experience in performing on-page content optimization to improve search engine rankings
• Strong analytical skills with the ability to monitor and report on website and social media performance
• Excellent communication and collaboration skills to work effectively with internal teams and external stakeholders
• Strong attention to detail and ability to multitask in a fast-paced environment
• Passion for chocolates (preferred)

What You Shall Receive

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, flexible schedule
• Work-from-home setup with on-site training and important company events

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.