Technical Support Engineer - Machinery Health Manager
Full time
at Emerson
in
Online
Posted on May 2, 2024
Job details
If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you!
We are looking for hardworking individuals with a keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide. In this role, your responsibilities will be:- Providing technical support, consultation, and remote diagnostics on Emerson Reliability Solutions products/systems, including AMS Machinery Manager, AMS Machine Works, Online Monitoring, Wireless HART Transmitters, Portables, etc for end-user customers and engineering organizations in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America.
- This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries.
- Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.
- Successfully working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (procedures, diagnostics, and documentation).
- Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level.
- BS/MS in Mechanical, Chemical, Electrical, Electronics, Computer, Instrumentation, or other Engineering Degrees; or other technical degrees with appropriate experience
- Preferably with at least two (2) years of experience in preventive or predictive maintenance, process control, or process engineering in at least one target industry: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
- Experience with networking (Ethernet), MS Operating Systems
- Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers
- Strong initiative and ability to work in a self-directed environment
- Flexibility to work on shifting schedule
- New graduates with outstanding academic achievements will be considered.
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