Call Center Agent AU Electrical Service Scheduler

This is a remote position.

• Answering calls promptly and professionally addressing inquiries and providing accurate information.
• Utilizing simPRO or other relevant software systems to access accounts update information and resolve issues efficiently.
• Demonstrating a thorough understanding of our products services and processes to effectively assist clients and resolve their queries.
• Writing and updating processes procedures and knowledge base articles to enhance the efficiency of the operations and ensure consistent service delivery.
• Collaborating with other team members including supervisors and managers to troubleshoot complex issues and improve overall service quality.
• Adhering to call center protocols guidelines and performance metrics to meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).
• Maintaining accurate records of tenant interactions transactions and resolutions in the designated systems.
• Participating in ongoing training sessions and professional development activities to stay updated on product knowledge industry trends and best practices.
• Contributing to a positive and supportive work environment by fostering teamwork sharing insights and providing feedback.

Requirements

• Proven experience in a call center or customer service environment preferably in a similar industry.
• Excellent communication skills both verbal and written with the ability to convey information clearly and effectively.
• Strong interpersonal skills and a customercentric approach to problemsolving.
• Proficiency in using simPRO or similar job management software systems is highly desirable.
• Ability to multitask prioritize tasks and manage time effectively in a fastpaced environment.
• Adaptability and resilience to handle challenging situations with professionalism and composure.
• Attention to detail and accuracy in data entry and documentation.

Benefits

Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:

• Work from Home Allowance
• HMO for you and a dependent from Day 1
• 20 Days Annual Leave AND 5 Days Sick Leave
• Government Benefits and 13th Month Pay
• Computer Equipment
• Opportunities for growth
• Competitive Salary