Relief Customer Service Officer_Part-Time (Contract for Service)

Job Responsibilities: • Responsible for providing level 1 support related to mobile applications for various projects. • Provide level 1 operations support via phone calls, emails, whatsapps and troubleshooting via remote access technology. • Adherence to SLA and KPI when dealing with members tickets and calls. • Prepare daily shift reports. • Maintain confidentiality with regards to information being processed, stored, or accessed. • To support operations phone duties if required when on WFH arrangement as assigned by Superior. • Other ad hoc duties as tasked. Job Requirements: • Diploma in any discipline, candidates with relevant experience may also apply. • Minimum 1 year of relevant working experience in call centre environment / service industry (hospitality, retail). • Strong proficiency in written and spoken English. • Customer service oriented with good interpersonal and communication skills. • Proficient in PC skills include MS office / G suite applications. • Good team player with strong work ethics. • 5 Days Week: 4 Weekdays + 1 Weekend (Alternating 2 shifts : 6.30am-3pm & 2pm-10.30pm). • Hourly pay: $10/hour (weekday) & $11/hour (weekend)