Regional Assistant Manager, Strategic Initiatives (PPX)
Job details
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Regional Assistant Manager, Strategic Initiatives (PPX)
Apply remote type Hybrid locations Mapletree Business City, Singapore, Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R88722 Position Summary This role will support cross-functional initiatives across Samsung’s entire business portfolio from Mobile to Consumer Electronics. While the initial focus is on enhancing customer Post-Purchase Experience (PPX), it is expected to expand over time to become part of the Project Management Office (PMO) for several strategic initiatives. Key activities and responsibilities include: • Strategy: Help define strategy to engage Samsung’s existing consumer base and maximize their customer life-time value. • Project Management: Manage and support PPX improvement initiatives end-to-end, and closely coordinate with related functions across both, S.E. Asia & Oceania headquarter and 8 regional subsidiaries. • Strategic Communication: Regularly prepare leadership updates on project progress and foster buy-in across the organization to advance the PPX agenda. • Analysis: Provide timely and insightful analysis for business decision-making involving cross-departmental and multi-functional areas. Role and Responsibilities Post-Purchase Experience- Help develop an actionable strategy to engage Samsung’s existing consumer base and maximize their customer life-time value, e.g. by cultivating loyalty and increasing cross-selling.
- Identify current PPX pain points, benchmark best-in-class consumer centric companies and develop an improvement plan to close gaps and enhance customer experience.
- Identify and manage strategic initiatives related to above improvement plan by scoping, planning, leading and executing projects (PMO role).
- Promote PPX within the organization and closely co-ordinate with related functions including Customer Service, Retail, Online, Digital Marketing, Logistics and Product Teams.
- Track project progress, analyse results and identify key learnings based on quantitative and qualitative insights.
- Prepare regular progress reviews to update Leadership team and align key stakeholders on next steps.
- Analyze industry, channel and consumer trends to identify emerging opportunities for business growth and process improvement, beyond customer retention and PPX.
- Pro-actively contribute to team discussions, share perspective on potential opportunities and help further refine them, e.g. through development of business cases.
- Help set up pilot projects to test out new concepts before scaling them up across the region.
- BA or equivalent degree is required for this position.
- 7+ years of work experience, including 3+ years project management experience.
- Demonstrated strategic thinker who can turn strategic objectives into practical actions.
- Excellent project management skills; ability to efficiently scope and execute concrete strategic initiatives.
- Experience in aligning and coordinating multi-functional teams with diverse interests toward shared objectives.
- Strong verbal and written communications skills, including ability to storyline and prepare impactful Powerpoint presentations.
- Solid Excel skills, including ability to generate actionable insights through data analysis.
- Prior consulting experience (internal or external) is a strong plus.
- Background in consulting, strategic planning, process innovation and/or loyalty & retention.
- Knowledge of one or more consumer goods industries, preferably in consumer electronics but not required.
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Job Alerts : If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ). #J-18808-LjbffrApply safely
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