Aftermarket Sales Manager - Singapore

JOB S U MM A R Y: Un d e r g e n e r a l d ire c t io n , a s A f t e r ma r k e t Sal e s M a n age r , y o u a r e r e s p o n s i b le f o r w o r k i n g w i t h th e commercial team and the Aftermarket Sales Director , a n d o t h er c ol l e a g u es t o d e f i n e a n d c h a m p ion c o m me r c ial e ff o r t s f or th e e nt ire C PM p r od u c t li n e f or th e A f t e r ma r k et i n S o u t h East Asia. T h e f oc u s is t o b oth a ff i r m o u r ma r k et p r es en c e w i t h in t h e exist i n g c u s t o mer b a s e a n d g r ow o u r bu s i n ess in t h e r e gi o n . A f t er t ra i n i n g a n d gai n i n g ex p e rie n c e, you w ill b e r e c o g n i z ed as the go-to person f o r C PM A ftermarket p a r t s (all CPM Industrial Solutions products ) , a n d w ill w o r k across th e S o u t h East Asian r e gi o n . T h e A f t e r ma r k et Sales M a n ager ov e rse e s t h e d a y - to - d ay o p e r a t io n s of t h e c u s t o m er service t e a m w i t h a f o c u s o n i m p r o vi n g o p e ra t i o n s, s t a n d ar d i z i n g p r o c esses, i n c r e a si n g e ff i c i e n c y, gro w i n g a f t ermar k e t sal e s, an d e n s u ri n g C P M ’s cu s t o m ers are s e rved i n a t imely, p r o f essi o n al ma nn e r . K e y av e nu e s fo r s u cc e ss i n c l u d e : c u s t o m er r e l a t i o n s h i p s , i n c r e asi n g s al e s, d ri v i n g s t ra t e g i c g r owt h i n i t i a t iv es while s tu d y i n g, i d e nt i f y i n g, a n d t ra n s l a t i n g th e b u si n e ss a n d ma r k et o p p o rtun i t i e s i nt o a c t i o n a b le r e c o m me n d a t i o n s i n o rd er t o p r o m ot e th e gro w t h of C PM a n d t o ach i eve th e i nd i vi du al , t e a m, a n d c o m p a n y tu r n ov e r t a rg e t. This role is not remote and will be based in our Singapore office. E SS E NTIA L D U T I ES AN D R E S PO N S I B I L I TI E S • O v e r see d a y - t o -d ay o p e r a t io n s of t h e c u s t o m er s e r vi c e t e a m, w i t h t e a m me mb e r s loca t ed in Singapore . • Resp on si b l e f or A f t e r ma r k et sales o f a l l C PM p r oduct s p a re p ar t s a n d serv i c e to c u s t o m e r s across t h e SE Asia r e gi o n. • Resp on si b l e f or p e r s o n n el ma n a g em e n t t o mai nt ain a s t r o n g t e a m. • S t a n d ar d i z e A f t e r ma r k et sales o r d er p r o c essi n g. • Re v iew c u r r e n t c u s t o m e r services r o l es & t as k s t o sea r c h f or im p r o vem e nt s t h a t c an b e im p le m e nt e d. • C r e a t e a n d / or i m p r o v e c u s t o m e r service t ra i n i n g f or e qu i p m e n t a n d i nt e r n al p r o c esses. • Assist t h e Aftermarket Sales Director-Asia w i t h p r o j e c t s, sales o p p o r t un i t ies, p r e se n t a t io n s, p rici n g ef f o rt s, t ravel, s t r a t egy, a n d p r o gr a ms. • Un d e r s t a n d C PM e qu i p me n t t o t r oubl e s h o o t cu s t o m er sol u t io n s. • B u ild r e l a t i o n s h i p s w i t h c u s t o m e rs a n d sa l es r e p r e se nt a t ives. • In c r e ase A ft e r ma r k et s u p p o r t a n d servi c es f or C P M ’s e qu i p ment l i n e. • C r e a t e & achi e ve A f t e r m ar k et b u d ge t , f o r ecas t , a n d g o als f or i n c r e asi n g C PM r evenue & m ar k et s h ar e . • M ai n t ain ex p e r t l evel o f p r o d u c t kn o w l e d ge a n d a pp lica t i o n . • P r e p a r e f ield r e p o rt s a ft er all c u s t o m er vi s i t s a n d d is t r i b u t e t o t h e a pp r opria t e p e r so n n el. • Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases. • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. • Provide status of ongoing projects and future projects. • Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements. • Assist with resource and budget planning as required. • Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures. • Identify opportunities to improve business processes and identify, evaluate, and implement solutions. • Manage customer accounts ensuring alignment with customer, market segment, and CPM strategies. • Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions. • Reports to management and colleagues about market developments and new possible opportunities in the industry. • Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met. • Perform other related duties as required and assigned. QUAL I F I C A T I ON A N D S K I L LS • S t r on g mec h a n i c al a pt i t u d e a n d w ill i n g n ess t o get o n e’s h a nd s d i r t y • Ex c e l le n t c om m un i c a t i o n s s k i l l s , w i t h th e a b i l i t y t o s p e a k i n pu b l ic a n d t o m u l t i p l e le v e l s w i t h i n c u s t o m e r or g a n i z a t io n s, i nc l u d i n g t e c h n i c al s p e c i a li s t s, p r o c u r e me n t o f f i c e r s, a n d s e n i or m a n a g e m e n t • ERP a n d c u s to m e r r e l a t io n s h i p m a n a g e m e n t (CR M ) e xp e r i en c e . • Sel f - s t ar t e r , d rive n , a n d a r e s u l t s - o r i e n t ed sales p r of essi o n al • Ou t c o m e f oc u s e d w i t h t h e a b ili t y t o ma n age c o m p e t i n g p ri o r i t ies a n d w o r k w ell u n d er p r e ssur e . • W e l l - d e v e l o p e d s ales a n d p r e s e n t a t i o n s k i lls. • S t r on g a t t e nt i o n t o d e t a i l. • E ff e c t ive a t p r ob l em sol v i n g, n eg ot i a t i o n , a n d c onflict r es o l u t ion. • P r e v i o u s e x p e r i e n c e ma n ag i n g, l e a d i n g, a n d d e v e lo p i n g t al e n t i n a t e am f ir st e n v i r on m e n t is a p l u s. • E x p e r ie n c e s u cc e s s f u l ly m a n a g i n g m u l t i p l e ac c o un t s s i m u l t a n e o u s l y , c o ll a b o r a t io n, a n d w o r k i n g s u c c es s fu lly w i t h m u l t i p l e d e p a r t m e nt s. • E nt r e p re n e u r i al s p i r it a n d a p p ro a c h. JOB S U MM A R Y: Un d e r g e n e r a l d ire c t io n , a s A f t e r ma r k e t Sal e s M a n age r , y o u a r e r e s p o n s i b le f o r w o r k i n g w i t h th e commercial team and the Aftermarket Sales Director , a n d o t h er c ol l e a g u es t o d e f i n e a n d c h a m p ion c o m me r c ial e ff o r t s f or th e e nt ire C PM p r od u c t li n e f or th e A f t e r ma r k et i n S o u t h East Asia. T h e f oc u s is t o b oth a ff i r m o u r ma r k et p r es en c e w i t h in t h e exist i n g c u s t o mer b a s e a n d g r ow o u r bu s i n ess in t h e r e gi o n . A f t er t ra i n i n g a n d gai n i n g ex p e rie n c e, you w ill b e r e c o g n i z ed as the go-to person f o r C PM A ftermarket p a r t s (all CPM Industrial Solutions products ) , a n d w ill w o r k across th e S o u t h East Asian r e gi o n . T h e A f t e r ma r k et Sales M a n ager ov e rse e s t h e d a y - to - d ay o p e r a t io n s of t h e c u s t o m er service t e a m w i t h a f o c u s o n i m p r o vi n g o p e ra t i o n s, s t a n d ar d i z i n g p r o c esses, i n c r e a si n g e ff i c i e n c y, gro w i n g a f t ermar k e t sal e s, an d e n s u ri n g C P M ’s cu s t o m ers are s e rved i n a t imely, p r o f essi o n al ma nn e r . K e y av e nu e s fo r s u cc e ss i n c l u d e : c u s t o m er r e l a t i o n s h i p s , i n c r e asi n g s al e s, d ri v i n g s t ra t e g i c g r owt h i n i t i a t iv es while s tu d y i n g, i d e nt i f y i n g, a n d t ra n s l a t i n g th e b u si n e ss a n d ma r k et o p p o rtun i t i e s i nt o a c t i o n a b le r e c o m me n d a t i o n s i n o rd er t o p r o m ot e th e gro w t h of C PM a n d t o ach i eve th e i nd i vi du al , t e a m, a n d c o m p a n y tu r n ov e r t a rg e t. This role is not remote and will be based in our Singapore office. E SS E NTIA L D U T I ES AN D R E S PO N S I B I L I TI E S • O v e r see d a y - t o -d ay o p e r a t io n s of t h e c u s t o m er s e r vi c e t e a m, w i t h t e a m me mb e r s loca t ed in Singapore . • Resp on si b l e f or A f t e r ma r k et sales o f a l l C PM p r oduct s p a re p ar t s a n d serv i c e to c u s t o m e r s across t h e SE Asia r e gi o n. • Resp on si b l e f or p e r s o n n el ma n a g em e n t t o mai nt ain a s t r o n g t e a m. • S t a n d ar d i z e A f t e r ma r k et sales o r d er p r o c essi n g. • Re v iew c u r r e n t c u s t o m e r services r o l es & t as k s t o sea r c h f or im p r o vem e nt s t h a t c an b e im p le m e nt e d. • C r e a t e a n d / or i m p r o v e c u s t o m e r service t ra i n i n g f or e qu i p m e n t a n d i nt e r n al p r o c esses. • Assist t h e Aftermarket Sales Director-Asia w i t h p r o j e c t s, sales o p p o r t un i t ies, p r e se n t a t io n s, p rici n g ef f o rt s, t ravel, s t r a t egy, a n d p r o gr a ms. • Un d e r s t a n d C PM e qu i p me n t t o t r oubl e s h o o t cu s t o m er sol u t io n s. • B u ild r e l a t i o n s h i p s w i t h c u s t o m e rs a n d sa l es r e p r e se nt a t ives. • In c r e ase A ft e r ma r k et s u p p o r t a n d servi c es f or C P M ’s e qu i p ment l i n e. • C r e a t e & achi e ve A f t e r m ar k et b u d ge t , f o r ecas t , a n d g o als f or i n c r e asi n g C PM r evenue & m ar k et s h ar e . • M ai n t ain ex p e r t l evel o f p r o d u c t kn o w l e d ge a n d a pp lica t i o n . • P r e p a r e f ield r e p o rt s a ft er all c u s t o m er vi s i t s a n d d is t r i b u t e t o t h e a pp r opria t e p e r so n n el. • Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company databases. • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. • Provide status of ongoing projects and future projects. • Assist with the development of customer equipment and service agreements and ensure compliance with all such agreements. • Assist with resource and budget planning as required. • Oversee creation of SAP quotations, opportunities, sales orders, and purchase requisitions according to the procedures. • Identify opportunities to improve business processes and identify, evaluate, and implement solutions. • Manage customer accounts ensuring alignment with customer, market segment, and CPM strategies. • Identify and understand technical requirements of customers and connecting these with CPM’s products and solutions. • Reports to management and colleagues about market developments and new possible opportunities in the industry. • Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met. • Perform other related duties as required and assigned. QUAL I F I C A T I ON A N D S K I L LS • S t r on g mec h a n i c al a pt i t u d e a n d w ill i n g n ess t o get o n e’s h a nd s d i r t y • Ex c e l le n t c om m un i c a t i o n s s k i l l s , w i t h th e a b i l i t y t o s p e a k i n pu b l ic a n d t o m u l t i p l e le v e l s w i t h i n c u s t o m e r or g a n i z a t io n s, i nc l u d i n g t e c h n i c al s p e c i a li s t s, p r o c u r e me n t o f f i c e r s, a n d s e n i or m a n a g e m e n t • ERP a n d c u s to m e r r e l a t io n s h i p m a n a g e m e n t (CR M ) e xp e r i en c e . • Sel f - s t ar t e r , d rive n , a n d a r e s u l t s - o r i e n t ed sales p r of essi o n al • Ou t c o m e f oc u s e d w i t h t h e a b ili t y t o ma n age c o m p e t i n g p ri o r i t ies a n d w o r k w ell u n d er p r e ssur e . • W e l l - d e v e l o p e d s ales a n d p r e s e n t a t i o n s k i lls. • S t r on g a t t e nt i o n t o d e t a i l. • E ff e c t ive a t p r ob l em sol v i n g, n eg ot i a t i o n , a n d c onflict r es o l u t ion. • P r e v i o u s e x p e r i e n c e ma n ag i n g, l e a d i n g, a n d d e v e lo p i n g t al e n t i n a t e am f ir st e n v i r on m e n t is a p l u s. • E x p e r ie n c e s u cc e s s f u l ly m a n a g i n g m u l t i p l e ac c o un t s s i m u l t a n e o u s l y , c o ll a b o r a t io n, a n d w o r k i n g s u c c es s fu lly w i t h m u l t i p l e d e p a r t m e nt s. • E nt r e p re n e u r i al s p i r it a n d a p p ro a c h. R E Q UI R EME NT S : • B a c he lo r ’s d e g r ee i n a te c hn i c al f i e ld - ch em is t ry, c he mi c al, or me ch a ni c al en g i ne e ri n g pr e f e r re d. • 5 + y ears t echnical sales background e x p e r ie n c e highly preferred in Oil s e ed , A n imal F e ed , or B i o m ass i n d u s t rie s . • E n j oy me n t o f e x t e n s i v e b u s i n e s s t r av e l ( u p t o 5 0 %). • P r o f i c i e n c y in M i c r o s o f t Of f i c e s o f t w are i n c l u d i n g Ex c el, T e ams, P o w e r P o i nt , a n d Wo r d . • M u st b e a b l e t o c o mm u n i c a t e in E n g l i s h. Knowledge of at least one of the SEA languages preferred in addition to English. CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more. What languages are you able to read, write, and speak?* Do you have experience and working knowledge in Animal Feed, Oilseed, or Biomass industries? Which one(s)?* Human Check * I consent to be contacted over SMS/Text for this job. #J-18808-Ljbffr