Job details
Company Description Joinus at Accor,wherelife pulseswithpassion! By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitalityisaworkofheart, Joinus andbecomeaHeartist. Job Description The Team Lead Revenue Excellence Center will be a crucial part of our Global Revenue Management team, responsible for leading a team of Brazilian support specialists. Reporting to the Manager Revenue Excellence Center located in France , you will ensure the smooth operation and optimization of our RMS while providing guidance and support to your team members on day-to-day basis. You will collaborate with other departments and external vendors to deliver outstanding support and contribute to the continuous improvement of our revenue management processes. These projects encompass onboarding of new hotels on Revenue Management Systems, ticketing management and efficiency optimization, steady-state support initiatives, business process and procedure updates, and the deployment of new capabilities within the Global Revenue Management Systems to hotels worldwide – with strong emphasis on revenue management knowledge and business practice. The person will facilitate cross-functional team collaborations as well as to support hubs in the definition and implementation of their roll-out strategy. What you will be doing:
- Team Leadership: Lead and manage a team of Revenue Management System Support Specialists, providing guidance, mentoring, and support to ensure the team's success.
- Technical Expertise: Use your technical skills to provide support for the RMS and assist team members in troubleshooting complex issues.
- Project Management: Manage and prioritize support projects, including queue management, system efficiencies, process updates, and the deployment of new RMS capabilities.
- Escalation Point: Act as the escalation point for challenging technical issues and ensure they are resolved in a timely manner.
- Documentation: Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures for the team.
- Collaboration: Collaborate with cross-functional teams, including IT, Sales, and Finance, to ensure seamless integration of the RMS with other systems and processes.
- Reporting: Generate and analyze reports related to team performance, system usage, and support ticket trends.
- “Super-user” of Revenue Management Systems, with proven expertise in revenue management
- Revenue management experience, with ideally background in technology as a plus.
- Fluent English skills.
- Strong Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and onward distribution.
- São Paulo Accor Office (Pinheiros)
- Hybrid work format, three times a week in the office
- Reporting to the Global Revenue Management located in France
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Effective project management is crucial to minimising waste, maximising profits, and preventing delays in the dynamic world of business.<br /> Improve your skills with this extensive course that covers everything from Scrum and Six Sigma training to project initiation.<br /> This course is ideal for anyone looking to improve their project management skills because it is made to be easily understood. To become in-demand as a project manager, learn the fundamentals, absorb important ideas, and become an expert in execution techniques. Explore risk assessment and Six Sigma to obtain insightful knowledge that will help you maximise project results.<br /> Enrol in this course to learn about roles, dates, and timelines so that you can position yourself to succeed in any project.<br /> Take the first step toward becoming a skilled project manager by enrolling right now!<br /> <br /> <br /> <strong>Course Curriculum</strong><br /> <br /> Project Management Basics <ul> <li>Introduction</li> <li>Creating a Project Management Methodology</li> <li>Where Does The Buck Stop?</li> <li>Can You Manage Yourself Out Of A Paper Bag?</li> <li>Setting the Stage for a Successful Project</li> <li>The Importance of Developing and Maintaining A Budget</li> <li>Taking Action – Execution of the Plan</li> <li>Rules to Manage By</li> <li>Your Personality and Project Management Style</li> <li>The Cycle of Decision Making</li> <li>Getting Your Project Back On Track</li> <li>Keep It Moving</li> <li>Problems and Solutions</li> </ul> Becoming a Successful Project Manager <ul> <li>Module One – Getting Started</li> <li>Module Two – Key Concepts (I)</li> <li>Module Three – Key Concepts (II)</li> <li>Module Four – Initiation (I)</li> <li>Module Five – Initiation (II)</li> <li>Module Six – Planning (I)</li> <li>Module Seven – Planning (II)</li> <li>Module Eight – Planning Tools</li> <li>Module Nine – Executing the Project</li> <li>Module Ten – Maintaining and Controlling the Project</li> <li>Module Eleven – Closing Out</li> <li>Module Twelve – Wrapping Up</li> </ul> Advanced Diploma in Project Management- Activities <ul> <li>Six Sigma & Lean Process</li> <li>Module One – Getting Started</li> <li>Module Two – Understanding Lean</li> <li>Module Three – Liker’s Toyota Way</li> <li>Module Four – The TPS House</li> <li>Module Five – The Five Principles of Lean Business</li> <li>Module Six – The First Improvement Concept (Value)</li> <li>Module Seven – The Second Improvement Concept (Waste)</li> <li>Module Eight – The Third Improvement 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Hiring company
Accor Hotels
-
AED 154Duration: 1 To 2 Months
-
Complete Diploma in Project Management Course GateAED 46
AED 955Duration: Upto 2 Days
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