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Home Saudi Arabia Senior Collaboration Engineer
Senior Collaboration Engineer
Job details
Job Description :Infrastructure Planning - Proficient with administration and maintenance of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX) and Cisco Unified Attendant Console (CUAC). Proficient with VOIP SIP Trunk technology, Cisco Voice Gateway (CUBE) Expert knowledge to support multiple contact center configured in UCCX like call flow modification, Agent ID creation/deletion, new feature addition etc. Provide Cisco VOIP L3 level end to end support to client's VOIP infrastructure consisting Cisco CUCM, CUC, UCCX, CUAC, Cisco Voice Gateway, Cisco Jabber, WebEx including Incident, Problem and Change Management remotely. Provide administrative support to multiple contact center configured in UCCX like call flow modification, Agent ID creation/deletion, new feature addition etc. Perform operational work like Phone creation, deletion, display name change, auth-code, lock code, extension mobility, Jabber Profile, WebEx account configuration etc.
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