Avaya Aura/Communication Manager Engineer

The Avaya Aura/CM Engineer reports directly to the IT / Project Manager and is responsible for the day to day task related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.Customers POC and Team ManagementDaily Customers sides issues responsibilitiesAgents Login IssuesCall Center Reporting IssuesSystem Resources IssuesIVR changes depends on any announcements/packagesHardware allocations/troubleshootingPRI/CO Trunks issuesAgent's campaign allocationCall Center Reports Designing'sSoft Phones configurations/installationsARS ConfigurationAdd/Remove agents tasksCustomers POC and Team ManagementDaily Customers sides issues responsibilitiesAgents Login IssuesCall Center Reporting IssuesSystem Resources IssuesIVR changes depends on any announcements/packagesHardware allocations/troubleshootingPRI/CO Trunks issuesAgent's campaign allocationCall Center Reports Designing'sSoft Phones configurations/installationsARS ConfigurationAdd/Remove agents tasksMaintain systems and their applications, to include any ancillary systemsCoordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).Ensuring quality customer serviceIntresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject lineJob SpecificationCandidate must have the experience of following:Client Enablement Services (CES)SAL GatewayHigh Availability AES serversG-450 GatewayCapable of working effectively with co-workers and fulfill customer requests.Strong computer skills with emphasis on applications are required.Ability to successfully handle multiple priorities simultaneously.Ability to work extremely flexible hours and support on-call duties and shift work may be required.Additional work hours beyond normal duty hours may be necessary, at times, to complete the weekly workload based upon the discretion of the supervisor.On-call availability during off-hours in the event of service problems with the system.Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives.Effective time management to allow for involvement in special task order projects as assigned by the supervisor.Intresting candidate can email their resume at hr@aviratechnologies.com and mentioned the Job Title: Avaya Aura/Communication Manager Engineer in the subject line Information Technology and Services - Lahore, Pakistan About UsAvira Technology is delivering technology based strategic solutions to many companies around the world. Avira Technologies provides high quality business technology solutions, which maximize returns on IT investments. Capitalizing on profound indumustakbil.com asks for your consent to use your personal data to: perm_identity Personalised ads and content, ad and content measurement, audience insights and product development devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.

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