AVP - Head Of Operations

Position Summary: The Head of Operations will plan direct coordinate and oversee operations activities in the organization ensuring development and implementation of efficient operations and costeffective systems to meet current and future needs of the organization. Prerequisite for the role: Essential Qualification and Work Experience: I. Overall work experience of 10 years with at least 3 year experience upper management role specializing in Banking/Financial Services/ Customer Service or similar in a BPO setting. II. Experience in multiple verticals including BFSI Travel Tech support and any additional verticals would be an added advantage. III. Excellent verbal and written communication skills. IV. Strong supervisory and leadership skills. V. Extensive knowledge of the principles procedures and best practices in the industry. VI. Excellent organizational skills and attention to detail. VII. Strong analytical and problemsolving skills. VIII. Proficient with Microsoft Office or related software. IX. Ability to analyze data ask the relevant questions and be able to present details/data to customers and internal stake holders in a mature manner X. Experience managing a team size of around 2000FTE XI. Strong understanding of P&L cost management and financial performance. Essential duties and responsibilities include the following (other duties may be assigned): Responsibilities: I. Oversees the daily workflow of the operations team. II. Provides constructive and timely performance evaluations. III. Handles discipline and termination of employees in accordance with company policy. IV. Establishes implements and communicates the strategic direction of the organizations operations division. V. Collaborates with internal departments and stake holders to develop and meet operational goals while supplying expertise and guidance on operations projects and systems. VI. Identifies recommends and implements new processes technologies and systems to improve and streamline organizational processes and use of resources and materials. VII. Establishes communicates and implements operationsrelated policies practices standards and security measures to ensure effective and consistent support and execution. VIII. Reviews and approves costcontrol reports cost estimates and staffing requirements for projects. IX. Presents periodic performance reports and metrics to the leadership. X. Maintains knowledge of emerging technologies and trends in operations management. XI. Identifies training needs and ensures proper training is developed and provided. XII. Performs other related duties as assigned Allowance: Php 10000.00 Work Arrangement: Graveyard Schedule weekends off Remote Work : No