Job details
The Team The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. You will be based in Dublin and will be a hybrid role. The Role We are looking for an Account Manager to join our team in Dublin. This is a rare opportunity to become an important member of a growing, well-funded startup. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for Ireland. What you'll be doing
- You will Maintain relationships between Deliveroo and our restaurant partners through regular meetings.
- You will Drive restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
- As an Account manager you will Negotiate contracts and terms of partnership
- Partner with our restaurant and rider operations teams to improve operational efficiencies
- Work with marketing teams to accelerate restaurant order growth
- Improve and present new ideas to increase Deliveroo growth and efficiencies
- Map, prospect, pitch and close new restaurants across your region in a an organised fashion. This means being a city level expert including knowing the up and coming restaurants and which restaurants customers crave most
- Some experience in account/relationship management (or similar)
- You will have strong communication skills
- You will have a commercial mindset and be comfortable working with data
- You will have experience achieving targets
- Regular commute to restaurant partners
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If you're ready to embark on this journey, immerse yourself in a realm of knowledge with our comprehensive course bundle focusing on CRM: Customer Relationship Management.<br /> <br /> <strong>Delve into eight immersive CPD Accredited courses, each a standalone course:</strong> <ol> <li><strong>Customer Relationship Management</strong></li> <li><strong>Know Your Customer (KYC)</strong></li> <li><strong>Phone-Based Customer Service</strong></li> <li><strong>Customer Service Fraud Officer</strong></li> <li><strong>Win Customers Efficiently: Customer Service Diploma</strong></li> <li><strong>Know the Selling Strategies that Boost Customer Acquisition</strong></li> <li><strong>Sales: Psychology of Customers</strong></li> <li><strong>Effective Communication Skills</strong></li> </ol> <br /> Prepare yourself for an enlightening expedition into the world of CRM: Customer Relationship Management with our comprehensive bundle. This journey promises to unveil new dimensions of understanding as you traverse through the vast landscapes of theory.<br /> <br /> Within this bundle, you'll encounter eight meticulously crafted courses, each designed to deepen your comprehension and refine your critical thinking skills. Delve into complex theories, principles, and frameworks, navigating through the nuances of the subject matter at your own pace.<br /> <br /> Moreover, as part of the CRM: Customer Relationship Management package, you'll receive complimentary PDF certificates for all included courses, allowing you to adorn yourself with tangible proof of your achievements. Empower yourself to confidently navigate your career or personal growth journey with assurance.<br /> <br /> Don't hesitate any longer - join the CRM: Customer Relationship Management community today and embark on this transformative voyage of discovery. Let knowledge illuminate your path towards professional advancement and personal enrichment.<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Obtain a comprehensive understanding of designated study areas with the CRM bundle.</li> <li>Establish robust foundations across each course nestled within the CRM bundle.</li> <li>Decipher intricate concepts through the articulate content of the CRM bundle.</li> <li>Enhance proficiency in interpreting, scrutinising, and implementing theories.</li> <li>Engage intellectually and profoundly with the course material.</li> <li>Develop proficiency in problem-solving across various disciplines.</li> </ul> <br /> <strong>Description</strong><br /> <br /> Entering the world of the CRM bundle is like stepping into a realm brimming with profound theoretical insights. Each course within this unique collection is meticulously crafted to unravel the complexities of theories, principles, and frameworks. 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Key accounts are crucial to a sustainable and long-term growth of the company. Key accounts require a substantial investment of time and resources to fulfill their needs and address their concerns. Sales professionals engaged in key account management must develop a clear strategy and program structure to serve and grow these strategic accounts.<br /> <br /> Vskills certification for Key Accounts Manager assesses the candidate as per the company’s need for key accounts management. The certification tests the candidates on various areas in key account strategy, relationship management and negotiation skills<br /> <br /> <strong>Why should one take Key Accounts Manager Certification?</strong><br /> The certification enhances your skills and knowledge in key accounts management. This Course is intended for professionals and graduates wanting to excel and would like to take certification for further career progression. Professionals and students are able to showcase their skills and knowledge in key accounts management.<br /> <br /> Earning Vskills Key Accounts Manager Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning ;<br /> <br /> The certification covers- <ul> <li>Key Account Development</li> <li>Key Account Strategy</li> <li>Relationship Management</li> <li>Negotiation Skills</li> <li>KAM Key Metrics</li> </ul> <strong>Who will benefit from taking Key Accounts Manager Certification?</strong><br /> Sales or marketing managers, professionals, executives immensely gain from this certification. Job seekers looking to find employment in sales or marketing or key accounts management departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification.<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 10+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Key Account Management Basics</strong> <ul> <li>What is a Key Account?</li> <li>What is Key Account Management?</li> <li>Why Key Account Management?</li> <li>Key Account Management vs Sales</li> <li>Advantages of Key Account Management</li> <li>The KAM Model</li> <li>Key Account Management Process</li> <li>Key Account Management Levels</li> <li>Best Practices for KAM</li> </ul> <strong>Key Account Selection</strong> <ul> <li>Why to Select Key Accounts?</li> <li>How Many Key Accounts?</li> <li>Identifying Customers</li> <li>Choosing Selection Criteria</li> <li>Applying Selection Criteria</li> <li>Categorizing Key Customers</li> </ul> <strong>Key Account Development</strong> <ul> <li>Understanding the Customer</li> <li>Selecting the Relationship Level</li> <li>Key Customer Contacts</li> <li>Building Key Relationships</li> <li>Managing Key Relationships</li> <li>Relationship Traps</li> </ul> <strong>Key Account Strategy</strong> <ul> <li>Land and Expand Strategy</li> <li>Supply Chain Integration</li> <li>Adding Value</li> <li>DMU Analysis</li> </ul> <strong>Relationship Management</strong> <ul> <li>What is a Key Relationship?</li> <li>The Key Relationship’s Hierarchy</li> <li>Exploratory Relationship</li> <li>Basic Relationship or Bow-Tie Account Management</li> <li>Cooperative Relationship or One-on-Many Account Management</li> <li>Interdependent Relationship or Cotton-Reel Account Management</li> <li>Integrated Relationship or Diamond Team Account Management</li> <li>Relationship Breakdown</li> </ul> <strong>Negotiation Skills</strong> <ul> <li>Negotiation Basics</li> <li>Preparing for the Negotiation Process</li> <li>The Seven Basic Steps in Negotiation</li> <li>Best Alternative to a Negotiated Agreement (BATNA)</li> <li>Tactics for Negotiation Process</li> <li>International Negotiations</li> <li>Listening Skills</li> <li>Vocal Skills</li> <li>Influencing and Persuasion Techniques</li> <li>Cultivating Problem Solving Skills</li> <li>Time and Stress Management Techniques</li> </ul> <strong>KAM Key Metrics</strong> <ul> <li>Pestle Analysis</li> <li>SWOT Analysis</li> <li>Value Chain Analysis</li> <li>Competitor Analysis</li> <li>The Balanced Scorecard</li> <li>Financial Measures</li> <li>KPI</li> <li>KPIs for KAM</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Key Account Manager,Business Development Manager,Strategic Account Manager', 'eligibility' => 'Anyone can apply for the online certification', 'school' => 'Vskills', 'keywords' => 'Business,Management,Marketing,relationship management,Certified Key Accounts Manager', 'location' => 'Online', 'duration' => '1 To 2 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43426274', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Account Manager (Ireland)- Dublin', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><b> The Team </b></p><p> The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. You will be based in Dublin and will be a hybrid role. </p><p><b> The Role </b></p><p> We are looking for an Account Manager to join our team in Dublin. This is a rare opportunity to become an important member of a growing, well-funded startup. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for Ireland. </p><p><b> What you'll be doing </b></p><ul><li> You will Maintain relationships between Deliveroo and our restaurant partners through regular meetings. </li><li> You will Drive restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo </li><li> As an Account manager you will Negotiate contracts and terms of partnership </li><li> Partner with our restaurant and rider operations teams to improve operational efficiencies </li><li> Work with marketing teams to accelerate restaurant order growth </li><li> Improve and present new ideas to increase Deliveroo growth and efficiencies </li><li> Map, prospect, pitch and close new restaurants across your region in a an organised fashion. This means being a city level expert including knowing the up and coming restaurants and which restaurants customers crave most </li></ul><p><b> Requirements </b></p><ul><li><ul><li> Some experience in account/relationship management (or similar)</li><li> You will have strong communication skills </li><li> You will have a commercial mindset and be comfortable working with data </li><li> You will have experience achieving targets </li><li> Regular commute to restaurant partners </li></ul></li></ul><p><b> Why Deliveroo?</b></p><p> Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. 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Hiring company
Deliveroo
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CRM - Customer Relationship Management NextGen LearningAED 199Duration: Upto 20 Hours
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Certified Key Accounts Manager VskillsAED 155Duration: 1 To 2 Months
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