Associate, Change Control Specialist, Institutional Banking Group Technology, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Be a main point of contact for Change communication ensuring that all stakeholders are aware of change related activity, scheduling coordination, process, procedure and communication of Changes.
• End to end processing of Change Request support model.
• Interdependency assessment on the up/downstream impact
• Ensure all change requests are supported with relevant documents and approval from relevant parties in timely manner.
• Work closely and provide guidance to Application/Project Managers/Platform etc to ensure that changes are auditable, downtime and that only correct, authorized and tested can be implemented into production.
• Manage multiple work streams and priorities to ensure smooth delivery.
• Run projects on the new requirements.
• Maintenance of a list of CRs list c/w application supported with the contact details and distribution list.
• Provide input for SLAs and KPIs to Management monthly internal reporting.

• Diploma / Degree in Computer Science or a related field involving Change Management Process, or equivalent technical practical experience.
• At least 2 years of experience in change management process and methodologies
• Strong Knowledge in various Change Control tools
• Good in project planning
• Experience in coordinating on the Change Control meetings and discuss the risk and impact of changes with the requestors and Application Managers.
• Excellent team player and has the ability to work effectively at all levels.
• Strong experience in excel and PowerPoint.
• Effective communication skills.
• Required a 24x7 standby support to handle escalation or Emergency Change.