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Home Saudi Arabia Customer Service Manager

Customer Service Manager

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on May 1, 2024

Job details

Fancy building out a customer service function the way you wantYou ll be managing customer service in the Saudi branch of a mobile-first fintech company from Bahrain as they continue their expansion in the region. You ll be supported by the Bahrain team that s currently in place and you ll be building out the team underneath you, so it s a good chance to shape it how you like.You ll be involved in bringing customers onto the platform and taking their feedback to develop lasting relationships. You ll need to have a good grasp of CRM systems as you ll be fine-tuning this and the call centre systems. You ll need to be strong on comms obviously and fintech experience is essential. Bonus points if you ve worked in a startup environment.What You NeedLeadership experience in a customer-facing role.Fintech background is essential.Strong communication skills & experience with CRM products.Fluency in Arabic & English.Salary18k SAR per month, could go a bit higher for someone really good.They also provide health insurance for dependents.Interview Process2 rounds - initial chat with co-founder, followed by a final round where you ll give a short presentation.Location:On-site in Riyadh.Apply here if this sounds like you, even if your CV isn t up to date.Ross McKennaNetworking, Support & QADesired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

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