Customer Success Manager

The Company:

• An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible..
• Sub-50 employees with plans to rapidly scale the business.
• Enviable client base including a huge global motorsport brand
• Flexible/ mature approach to work with a fully-remote set up

The Opportunity: This isn’t our first rodeo with these guys! A truly innovative business with a great product and a solid team. The Customer Success team is evolving, and as a result they’re now looking for a Customer Success Manager. Reporting to the Head of CS you’ll manage a book of circa 100 accounts at £750M ARR, adopting a blended approach of digital/ low touch & mid-high touch CS. The core book will be mid-high touch with the remainder being digital, tackled alongside the Head of CS, whilst the digital playbook is established. As a growing business, this is an incredible opportunity to really put your stamp on CS. By taking a strategic customer-first approach, whilst maintaining a commercial mindset, you'll champion account growth. The Ideal Candidate:

• Previous experience in a mid-high-touch B2B customer success role.
• Experience of monthly/ yearly account growth.
• A background of working within a small scale-up SaaS organisation.
• A well-versed approach to Customer Success ranging from low-high touch. You will regularly engage with your clients and provide value with every interaction.
• Data savvy with the ability to story tell with facts.
• Intelligent self-starter and ideally experienced working within a more complex multi-layered B2B platform.

The Package:

• £45,000 basic with a 20% bonus
• Fully-remote working set up
• 4.5 day working week (Every Friday is an early finish)
• Business stock options

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!