Advanced Technical Support Engineer - LV Distribution and Devices

We have an exciting opportunity for an experienced Advanced Technical Support Engineer (Low Voltage Power Distribution, Control and Power Monitoring Products) to join our Customer Experience team. Our team’s mission is to be Customer’s first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. Based in Macquarie Park Sydney, this role will report into Advanced Technical Support Manager. You’ll improve Customer Satisfaction by providing a high level of Advanced Technical Support for our Low Voltage product lines. You will create stability and confidence in the market by providing Customers and Schneider Electric business units with guidance in the correct implementation of Schneider Electric products, with consideration given to customer expectations and business measurements. You will be a trusted advisor and business developer, identifying uncovered needs and proposing our products, solutions and services. Key operational responsibilities will include:

• Consulting with and advising customers (end-users, system integrators, panel builders, distributors, consultants and contractors) on the best solutions to their technical issues in accordance with standard processes, procedures and safety guidelines
• Remote configurations assist of various electrical distribution, Control, Power Correction and Power monitoring products
• Knowledge transfer via technical documentation such as FAQ Articles, Video FAQ, White Papers, Application Notes and Trainings
• Driving product improvements and learning new technologies every day
• Identifying growth opportunities and proposing our products, solutions and services

About you: You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium services offering to customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers. In addition, you possess the following relevant skills and attributes to be successful;

• Diploma/Degree in Electrical, Electronic, Power, Process Automation, Mechatronic, Chemical, Software or Computer Engineering, or Trade Qualification with relevant experience. Product specific training and qualifications desirable
• Power Distribution and/ or Electrical Systems Knowledge in troubleshooting, diagnosis and problem solving
• Understanding of Electrical Networking from Primary to Final Distribution, of LV Circuit Breakers Cascading and Discrimination Principles, and a comprehension of electrical schematics
• Experience and knowledge in Network and Communication (Modbus, TCP, Ethernet IP)
• Understanding of Australian Electrical Standards and Regulations
• Customer service, conflict resolution and business risk

What's in It for You? We offer flexibility, great salary packages, inclusive culture, career growth opportunities, and the chance to work on global projects. Join us in shaping the future of sustainable and efficient power solutions. Ready to take the next step in your career? Apply now and be part of our global family!#SEGreatPeople #LifeIsOn #LI-SF2 All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. #J-18808-Ljbffr