Home Philippines Customer Service Advisor - Cebu XTRA 2024
Home Philippines Customer Service Advisor - Cebu XTRA 2024
Customer Service Advisor - Cebu XTRA 2024
Job details
Job Title:
Customer Service Advisor - Cebu XTRA 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI
Location:
PHL Cebu City - The Link
Language Requirements:
Time Type:
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Providing effective customer service is possible through understanding consumer motivation which this Professional Diploma in Customer Service course can provide you.<br> <br> This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br> <br> <strong>Course Highlights</strong> <ul> <li>The price is for the Professional Diploma in Customer Service whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>COURSE CURRICULUM</strong><br> <br> <strong>Customer Service</strong> <ul> <li>Getting Started</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> <li>Ten Things You Can Do to WOW Customers Every Time</li> <li>Wrapping Up</li> </ul> <br> <strong>Customer Relationship Management</strong> <ul> <li>Customer Relationship Management</li> <li>What CRM Is and Who It Serves</li> <li>Checklist for Success</li> <li>Requirement Driven Product Selection</li> <li>Considerations in Tool Selection</li> <li>Strategies for Customer Retention</li> <li>Building the Future</li> <li>Homegrown vs. Application Service Provider</li> <li>The Development Team</li> <li>Evaluating and Reviewing Your Program</li> </ul> <strong>Activities<br> <br> Recommended Reading</strong><br> <br> ----<br> <br> <br> Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> <br> This valuable Professional Diploma in Customer Service course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a professional Diploma in Customer Service is for you.<br> <br> We've taken this comprehensive Professional Diploma in Customer Service course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Professional Diploma in Customer Service course. It really is a sure pathway to success.<br> <br> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. 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Hiring company
Webhelp
-
Certificate in Call Centre Success Global EdulinkAED 135Duration: Upto 30 Hours
-
Professional Diploma in Customer Service Alpha AcademyAED 93
AED 955Duration: Upto 14 Hours
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https://ph.jooble.org/external/2297691546383631210?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=99f38c3916e38d74975c29ff0bf9f0ab