Home Philippines Quality Analyst
Home Philippines Quality Analyst
Quality Analyst
Job details
Job Title:
Quality Analyst
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Quality Analyst to join our team.
The future team member who will love this job will manage representative performance improving through quality assurance. Reporting to a Manager, you will perform frequent analysis of individual representative performance by scoring high value activities, evaluating product knowledge and demonstrated tool usage. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!
You Will:
- Monitors and scores quality assurance for all global representatives by reviewing call recordings, international live interactions/demos, and email activities
- Active role in new rep onboarding to ensure competence in learning development for a shift into full production from nesting
- Update individual representative scorecard to reflect performance through phone and email interactions, makes suggestions for improvement and tool or course recommendations to enhance performance
- Audits and tracks individual representative performance through different tools to maximize performance while ensuring integrity toward quota and key performance metrics using tools not limited to Gong, scorecard agreed with Dropbox Program Managers, and Sales Manager feedback
- Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for the supported region
- Collaborate with partners to improve sales processes to achieve a positive customer experience
- Maintain a high level of communication with partners to ensure a relationship is fostered and developed
- Maintain high level of knowledge about Dropbox, customer interaction, and evolving business environment
- Analyze and identify opportunities to further elevate and optimize performance by ensuring reps are using SPICED/Winning by Design framework
- Ensure adherence and compliance in Dropbox and Concentrix+Webhelp global regulations and procedures in context of building positive customer experiences
- 5 years related experience in a BPO/Call Center Industry
- Proficient in Microsoft excel (can perform complex functions)
- Expertise in analyzing and generating reports of operational KPI
- Can collaborate with different partners within and outside the organization.
- Can meet timelines on deliverables.
- Exceptional listening and analytical skills.
- Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)
- Paid Time off
- Birthday Time Off
- Bereavement Leave
- Life Insurance Group Personal Accident Program
- Employee Assistance Program
- Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.
- Recognition programs
- Wellness Incentive Program
- Learning and Development Programs
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
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'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Quality Analyst Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Quality Analyst to join our team. The future team member who will love this job will manage representative performance improving through quality assurance. Reporting to a Manager, you will perform frequent analysis of individual representative performance by scoring high value activities, evaluating product knowledge and demonstrated tool usage. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! 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Ensuring safety in construction helps meet the statutory requirements but also provides a safe and secured environment for workers to work in.<br /> <br /> Construction quality is focused in understanding the various quality management tools and techniques which are applied in the construction industry for meeting the quality standards and benchmarks as defined in statement of work for the construction project.<br /> <br /> <strong>Why should one take this Certification?</strong><br /> Earning Vskills Construction Quality and Safety Management can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.<br /> <br /> The certification is a proof of your skills and knowledge in construction safety and quality management. The certification not only refreshes your knowledge but also attests to it.<br /> <br /> <strong>Who will benefit from taking Construction Quality and Safety Management Certification?</strong><br /> The certification is a must have for site engineers, manager and senior executives in civil construction industry. Job seekers looking to find employment in safety, health, SHE, human resources, project management departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this ;<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 12+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Quality Management</strong> <ul> <li>History of Quality Movement</li> <li>Continuous Improvement</li> <li>Quality Concepts</li> <li>Principles</li> <li>Quality Pioneers</li> </ul> <strong>Lean Techniques</strong> <ul> <li>Toyota Production System</li> <li>The Lean Process</li> <li>Mudas or Waste</li> <li>Value Stream Mapping</li> <li>5S</li> <li>Kaizen</li> <li>Single Minute Exchange of Die (SMED)</li> <li>Kanban Card System</li> <li>Total Productive Maintenance</li> </ul> <strong>Quality Management Tools</strong> <ul> <li>Base Lining</li> <li>Benchmarking</li> <li>TQM</li> <li>PDCA</li> <li>Six Sigma</li> <li>Cause-and-Effect Diagram</li> <li>CPM/PERT Chart</li> <li>Control Charts</li> </ul> <strong>Quality Standards</strong> <ul> <li>ISO standards</li> </ul> <strong>Assessment and Measurement</strong> <ul> <li>Assessment</li> <li>Service Quality Assessment</li> <li>Measuring the Service Quality</li> <li>Service Quality & Customer Satisfaction</li> <li>Quality Metrics</li> </ul> <strong>Quality in Construction</strong> <ul> <li>Quality in Construction Industry</li> <li>Inspection and Quality Control</li> <li>Quality in Various Construction Operations</li> <li>Common Defects and Remedy</li> </ul> <strong>Safety in Construction</strong> <ul> <li>Construction Safety Management</li> <li>Safety Documentation</li> <li>Construction Activities – Hazards and Safety Measures</li> <li>Personal Protective Equipment (PPE)</li> <li>Legal Compliance</li> <li>Safety Training</li> <li>Emergency Preparedness and Response</li> <li>Hazards and Risk Management</li> <li>Suggestions for Improvement</li> <li>Case Studies of Accidents</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Construction Project Manager,Quality Control Manager,Construction Engineer', 'eligibility' => 'Anyone can apply for the online certification', 'school' => 'Vskills', 'keywords' => 'Construction,Construction Management,Engineering,Quality Management,Construction Quality and Safety Management', 'location' => 'Online', 'duration' => '1 To 2 Months', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43418245', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Quality Analyst', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Quality Analyst Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Quality Analyst to join our team. The future team member who will love this job will manage representative performance improving through quality assurance. Reporting to a Manager, you will perform frequent analysis of individual representative performance by scoring high value activities, evaluating product knowledge and demonstrated tool usage. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! 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Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. 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Hiring company
Webhelp
-
QA - Quality Assurance Course LineAED 89
AED 1,763Duration: Upto 5 Hours -
AED 155Duration: 1 To 2 Months
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