Home Philippines Customer Service Advisor - Cebu XTRA 2024
Home Philippines Customer Service Advisor - Cebu XTRA 2024
Customer Service Advisor - Cebu XTRA 2024
Job details
Job Title:
Customer Service Advisor - Cebu XTRA 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI
Location:
PHL Cebu City - The Link
Language Requirements:
Time Type:
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advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. 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Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. 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From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Gain an in-depth understanding of call centre operations.</li> <li>Identify and embody the essential traits of a successful call centre agent.</li> <li>Master telephone etiquettes to create outstanding customer experiences.</li> <li>Hone your communication skills for effective customer interactions.</li> <li>Acquire expertise in scripting and negotiation techniques.</li> </ul> <strong>COURSE CURRICULUM<br /> <br /> Call Centre Training: Excelling in Customer Service and Communication</strong> <ul> <li>Module 01: Introduction to Call Centre</li> <li>Module 02: Traits of a Call Centre Agent</li> <li>Module 03: Agent and Customer Relationship</li> <li>Module 04: Telephone Etiquettes</li> <li>Module 05: Communication Skills</li> <li>Module 06: Scripts and Negotiation Techniques</li> <li>Module 07: Managing Difficult Customers</li> <li>Module 08: Call Centre Metrics and Benchmarking</li> <li>Module 09: Call Centre Technology and Trends</li> </ul> <strong>Why buy this Call Centre Training: Excelling in Customer Service and Communication?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Who is this Call Centre Training: Excelling in Customer Service and Communication course for?</strong> <ul> <li>Aspiring call centre professionals looking to kickstart their career.</li> <li>Customer service enthusiasts seeking to excel in call centre roles.</li> <li>Existing call centre agents aiming to enhance their skills.</li> <li>Managers and supervisors overseeing call centre teams.</li> <li>Anyone passionate about delivering exceptional customer experiences.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. 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Hiring company
Webhelp
-
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 61
AED 624Duration: Upto 12 Hours -
Call Centre Certificate StudyHubAED 89
AED 1,763Duration: Upto 2 Hours
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https://ph.jooble.org/external/2297691546383631210?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=329c55b904637e89ed67dafcc35e6686