Home Philippines Customer Service Advisor - Homecoming - Work Anywhere 2024
Home Philippines Customer Service Advisor - Homecoming - Work Anywhere 2024
Customer Service Advisor - Homecoming - Work Anywhere 2024
Job details
Job Title:
Customer Service Advisor - Homecoming - Work Anywhere 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
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This position provides customer service support and resolution of routine problems regarding client's product or services. 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This will result in having good relationships with your customers who are essential to make your business grow and develop.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Certificate in Customer Service Skills</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Certificate in Customer Service Skills</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Conclusion</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening Excel</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Worksheet</li> <li>Module Five - Viewing Excel Data</li> <li>Module Six - Building Formulas</li> <li>Module Seven - Using Excel Functions</li> <li>Module Eight - Using Quick Analysis</li> <li>Module Nine - Formatting Your Data</li> <li>Module Ten - Using Styles, Themes, and Effects</li> <li>Module Eleven - Printing and Sharing Your Workbook</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Certificate in Customer Service Skills </strong>course, you will be required to sit an online multiple-choice test. 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You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.<br /> <br /> The knowledge and skills you could learn from this <strong>Certificate in Customer Service Skills</strong> will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Certificate in Customer Service Skills</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Certificate in Customer Service Skills</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Conclusion</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening Excel</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Worksheet</li> <li>Module Five - Viewing Excel Data</li> <li>Module Six - Building Formulas</li> <li>Module Seven - Using Excel Functions</li> <li>Module Eight - Using Quick Analysis</li> <li>Module Nine - Formatting Your Data</li> <li>Module Ten - Using Styles, Themes, and Effects</li> <li>Module Eleven - Printing and Sharing Your Workbook</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Certificate in Customer Service Skills </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br /> <br /> On successful completion of this Certificate in Customer Service Skills course, you have the potential to achieve an estimated salary of £17,100.<br /> <br /> The sky really is the limit.', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Officer,Customer Service Representative,Customer Service Manager,Certificate in Customer Service Skills', 'eligibility' => '<ul> <li>This Certificate in Customer Service Skills course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>A basic understanding of the English language is required to attend this Certificate in Customer Service Skills course.</li> </ul> ', 'school' => 'Alpha Academy', 'keywords' => 'Customer care,customer service,Customer,Customer Service,customer', 'location' => 'Online', 'duration' => 'Upto 32 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => '', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43418236', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor - Homecoming - Work Anywhere 2024', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Customer Service Advisor - Homecoming - Work Anywhere 2024 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 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Hiring company
Webhelp
-
Customer Service Management Course LineAED 89
AED 1,028Duration: Upto 2 Hours -
Certificate in Customer Service Skills Alpha AcademyAED 93
AED 1,543Duration: Upto 32 Hours
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