Live Chat Mentor (Mental Health & Wellness App)

( Social Discovery Group ( the world's largest group of social discovery companies which unites more than 50 brands . For more than 20 years,  we have been creating premium international dating services and social discovery apps with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our product portfolio includes Dating.com, Cupid Media, Dil Mil, and many others. The products are already used by more than 500 million users in 150 countries around the world.  SDG Invests ( in social discovery technology startups around the world. Our Investments ( include  Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure,  Astry , Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others. We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our digital nomad team of more than 800 professionals works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, a proactive approach, and we are always looking for new and unconventional ideas. Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Australia, Poland, Israel, Türkiye, Latvia and many others. We are looking for a Live Chat Mentor   for one of our investment products .   The product is a fast-growing wellness app focused on mental health. You will play a crucial role by providing immediate and compassionate support to users, guiding them through personal challenges and ensuring a positive app experience. Your main tasks will be:

• Engaging with app users and providing support as needed;
• Maintaining a high standard of interaction quality with users;
• Collaboratively working with the content team to relay user feedback and insights;
• Continuous self-improvement and skills development through dedicated training sessions

• Language proficiency - English C1-C2 or a native speaker/ bilingual;
• Strong communication and interpersonal skills with a focus on empathy;
• Basic knowledge of mental health principles;
• Experience in customer support, mental health, wellness, or related fields will be a huge advantage.

• REMOTE OPPORTUNITY  to work full time;
• 7 wellness days per year  (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000  for recommending successful applicants for positions in the company;
• Full payment for  professional training, international conferences and meetings;
• Corporate discount for  English lessons;
• ​ Health benefits.  If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor's fees for yourself and close relatives (spouse, children);
• ​ Workplace organization.  The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system:  receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.