Market Data Technical Support Engineer

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Parameta Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively. In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK. Central to Parameta's purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies. Role Overview An exciting hybrid opportunity for a motivated and experienced individual to be part of a team charged with the implementation and support of Global Trading Systems. This is a high profile business & external client facing role that works with the core technologies that make TPICAP the leader in the electronic trading business. The team manages and delivers large real-time data sets used by global financial institutions. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading infrastructure platforms and applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities. Critical to the role is focus on day-to-day support and implementation of TP ICAP trading systems, documentation, and automation of existing procedures. The candidate will need to maintain and develop internal customer relationships and participate in team building exercises. Role Responsibilities:

• Support real-time Data/Data flow on a minute by minute basis
• Support applications running on Linux and Windows Operating Systems
• Familiarity with the Linux OS environment will be preferred.
• Diagnose/Fault find Data/Systems problems
• Configure/Format data for external clients
• Liaise with other support team members globally (London, Americas, Tokyo, Sydney, Manila) to resolve customer/system/installation/production issues
• The role includes some weekend work
• The role will typically involve shift work and coverage during public holidays
• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviors, security policies and regulatory requirements)
• Complete any and all mandatory trainings by the required deadlines
• Act with integrity and due skill, care and diligence in carrying out your duties and
• Any other duties requested by Data and Analytics Management

Experience / Competencies: Essential

• Minimum of 4 years IT experience in the financial markets
• Understanding of Linux/Unix Operating System and commands & shell-scripting
• General understanding of basic networking concepts (e.g. routers, firewalls, VLAN switches)
• Familiarity with Windows Operating Systems
• Basic knowledge of Microsoft Excel using Real-Time dat a

Competency Focus:

• The candidate must be able to demonstrate knowledge of at least 2 of the

following :

• RMDS/TREP backbone
• Strong understanding of Linux operating systems
• Scripting Python or Linux-Shell scripting
• Configuration of Geneos ITRS monitoring software

The following knowledge will be a distinct advantage:

• Refinitiv Contributions Channel
• FIX protocol as used for Market data

• Microsoft SQL Server
• Strong Microsoft Server OS level troubleshooting
• Market Data Terminals (Eg: Refinitiv workspace "also known as Thomson Reuters Eikon", Bloomberg)
• Understanding network topologies e.g multicast, troubleshooting, and packet capturing and analysis
• Knowledge of financial industry terms & verbiage, and real time data

Desired

• Communicates effectively and efficiently to internal and external stakeholders
• Demonstrates strong customer focus
• Constructively handles disagreements to reach a resolution
• Handles situations and problems with innovation and creativity - ability to "think-out-of-the-box"
• Shows evidence of being comfortable working in fast paced or pressured environments
• Works ethically and shows respect for both professional and company values
• Excellent attention to detail, highly organized with a proactive approach

Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location Singapore - 50 Raffles Place - Singapore